Webroot incident

IM3953059 - Zix - Hosted Exchange (HEX) - New reports of Outlook connection issues

Notice Resolved View vendor source →

Webroot experienced a notice incident on June 30, 2026 affecting Zix Hosted Exchange, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2026, 11:07 AM UTC
Resolved
Jul 01, 2026, 01:35 PM UTC
Duration
1d 2h
Detected by Pingoru
Jun 30, 2026, 11:07 AM UTC

Affected components

Zix Hosted Exchange

Update timeline

  1. investigating Jun 30, 2026, 11:07 AM UTC

    Zix - Hosted Exchange (HEX) - Our engineering team is currently investigating new reports of Outlook connection issues in the EMEA region. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3953059

  2. monitoring Jun 30, 2026, 12:25 PM UTC

    We have deployed a fix that has resolved the issue. The team is continuing to monitor the system closely to ensure everything remains stable. Tracking Number: IM3953059

  3. resolved Jul 01, 2026, 01:35 PM UTC

    This incident has been resolved.