Webroot incident

Server Backup US East (Boyers) experienced login issues

Minor Resolved View vendor source →

Webroot experienced a minor incident on July 7, 2026 affecting Server Backup US East, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2026, 03:42 PM UTC
Resolved
Jul 07, 2026, 06:20 PM UTC
Duration
2h 38m
Detected by Pingoru
Jul 07, 2026, 03:42 PM UTC

Affected components

Server Backup US East

Update timeline

  1. investigating Jul 07, 2026, 03:42 PM UTC

    Server Backup US East (Boyers) is currently experiencing login issues with the Iron Mountain portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3957043

  2. investigating Jul 07, 2026, 04:42 PM UTC

    Server Backup US East (Boyers) is currently experiencing login issues with the Iron Mountain portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3957043

  3. investigating Jul 07, 2026, 05:40 PM UTC

    Server Backup US East (Boyers) is currently experiencing login issues with the Iron Mountain portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. Tracking Number: IM3957043

  4. resolved Jul 07, 2026, 06:20 PM UTC

    Server Backup US East (Boyers) experienced login issues with the Iron Mountain portal. The issue is now resolved. We appreciate your patience. Tracking Number: IM3957043