Webroot incident

Zix Encryption Services - Email Message Privacy (EMP) domains tied to US Dallas Site 502 cannot log on service

Major Resolved View vendor source →

Webroot experienced a major incident on June 15, 2026 affecting Zix Encryption Services - Email Message Privacy (EMP), lasting 21h 59m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2026, 02:20 PM UTC
Resolved
Jun 16, 2026, 12:19 PM UTC
Duration
21h 59m
Detected by Pingoru
Jun 15, 2026, 02:20 PM UTC

Affected components

Zix Encryption Services - Email Message Privacy (EMP)

Update timeline

  1. investigating Jun 15, 2026, 02:20 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with portals attached to US Dallas Site 502. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3944733

  2. monitoring Jun 15, 2026, 03:23 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with portals attached to US Dallas Site 502. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3944733

  3. resolved Jun 16, 2026, 12:19 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with portals attached to US Dallas Site 502. The issue is now resolved. We appreciate your patience. Tracking Number: IM3944733