Webroot incident

Zix Encryption Services - Email Message Privacy (EMP) domains tied to US Dallas Site 502 cannot log on service

Major Ongoing View vendor source →

Webroot is currently experiencing a major incident affecting Zix Encryption Services - Email Message Privacy (EMP), which began 7h ago. The vendor's full update timeline is below.

Started
Jun 15, 2026, 02:20 PM UTC
Resolved
Ongoing
Duration
● 7h 9m
Detected by Pingoru
Jun 15, 2026, 02:20 PM UTC

Affected components

Zix Encryption Services - Email Message Privacy (EMP)

Update timeline

  1. investigating Jun 15, 2026, 02:20 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with portals attached to US Dallas Site 502. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3944733

  2. monitoring Jun 15, 2026, 03:23 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with portals attached to US Dallas Site 502. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3944733