Webroot Outage History

Webroot major outage · 1 active incident View live status →

Webroot had 94 outages in the last 2 years totaling 1205h 8m of downtime — averaging 3.9 incidents per month.

There were 94 Webroot outages since December 1, 2025 totaling 1205h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.webroot.com

Minor May 24, 2026

Alloy North America was experiencing service degradation.

Detected by Pingoru
May 24, 2026, 03:49 AM UTC
Resolved
May 24, 2026, 04:46 AM UTC
Duration
57m
Affected: Alloy NA
Timeline · 2 updates
  1. investigating May 24, 2026, 03:49 AM UTC

    Alloy North America is currently experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3932089

  2. resolved May 24, 2026, 04:46 AM UTC

    Alloy North America was experiencing service degradation. The issue is now resolved. We appreciate your patience. Tracking Number: IM3932089

Read the full incident report →

Major May 21, 2026

Core Share NA experienced login issue

Detected by Pingoru
May 21, 2026, 07:54 PM UTC
Resolved
May 21, 2026, 08:30 PM UTC
Duration
35m
Affected: Core Share - US
Timeline · 3 updates
  1. investigating May 21, 2026, 07:54 PM UTC

    We are currently investigating this issue.

  2. investigating May 21, 2026, 07:58 PM UTC

    Issue has been resolved.

  3. resolved May 21, 2026, 08:30 PM UTC

    Core Share NA experienced login issue. The issue is now resolved. We appreciate your patience.

Read the full incident report →

Minor May 15, 2026

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) email delays

Detected by Pingoru
May 15, 2026, 01:41 PM UTC
Resolved
May 15, 2026, 07:31 PM UTC
Duration
5h 50m
Affected: Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
Timeline · 4 updates
  1. investigating May 15, 2026, 01:41 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with delays in delivering email. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3927189

  2. investigating May 15, 2026, 04:27 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with delays in delivering email. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3927189

  3. monitoring May 15, 2026, 06:30 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delays in delivering email messages. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3927189

  4. resolved May 15, 2026, 07:31 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delays in delivering email. The issue is now resolved. We appreciate your patience. Tracking Number: IM3927189

Read the full incident report →

Major May 14, 2026

ProviderLink Timeouts and Slow-loading Pages

Detected by Pingoru
May 14, 2026, 02:18 PM UTC
Resolved
May 14, 2026, 03:35 PM UTC
Duration
1h 17m
Affected: ProviderLink
Timeline · 4 updates
  1. investigating May 14, 2026, 02:18 PM UTC

    ProviderLink is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3926497

  2. investigating May 14, 2026, 03:31 PM UTC

    ProviderLink is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3926497

  3. monitoring May 14, 2026, 03:34 PM UTC

    ProviderLink experienced an issue. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3926497

  4. resolved May 14, 2026, 03:35 PM UTC

    ProviderLink experienced an issue. The issue is now resolved. We appreciate your patience. Tracking Number: IM3926497

Read the full incident report →

Minor May 14, 2026

Issue Summary Statement

Detected by Pingoru
May 14, 2026, 02:08 PM UTC
Resolved
May 14, 2026, 02:24 PM UTC
Duration
16m
Affected: ProviderLink
Timeline · 1 update
  1. investigating May 14, 2026, 02:08 PM UTC

    ProviderLink is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3926497

Read the full incident report →

Minor May 12, 2026

Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) experienced an issue

Detected by Pingoru
May 12, 2026, 03:20 PM UTC
Resolved
May 12, 2026, 03:55 PM UTC
Duration
35m
Affected: Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud)
Timeline · 3 updates
  1. investigating May 12, 2026, 03:20 PM UTC

    Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) is currently experiencing upload and download issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3925152

  2. monitoring May 12, 2026, 03:39 PM UTC

    Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) experienced upload and download issues. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3925152

  3. resolved May 12, 2026, 03:55 PM UTC

    Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) experienced upload and download issues. The issue is now resolved. We appreciate your patience. Tracking Number: IM3925152

Read the full incident report →

Critical May 10, 2026

Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) is currently not available

Detected by Pingoru
May 10, 2026, 10:08 PM UTC
Resolved
May 11, 2026, 01:41 AM UTC
Duration
3h 33m
Affected: Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud)
Timeline · 3 updates
  1. identified May 10, 2026, 10:08 PM UTC

    Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) is currently unavailable. The teams have been assembled and they are working towards restoring the site Reference: IM3924061

  2. monitoring May 10, 2026, 11:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 11, 2026, 01:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 8, 2026

ZixProtect Link Protection failing scans

Detected by Pingoru
May 08, 2026, 04:03 PM UTC
Resolved
May 08, 2026, 05:08 PM UTC
Duration
1h 4m
Affected: Zix Threat Protection - Zix Protect
Timeline · 2 updates
  1. investigating May 08, 2026, 04:03 PM UTC

    We are currently investigating an issue in which our Link Protection for our Zix Protect filtering is failing on the URL scanning. We will update this status once we have more information. Incident #: IM3923012

  2. resolved May 08, 2026, 05:08 PM UTC

    We have confirmed a deployed fix on this has rectified this issue. We apologize for the inconvenience caused. Incident #: IM3923012

Read the full incident report →

Notice May 7, 2026

Zix - Microsoft 365 - Secure Cloud Licensing Error

Detected by Pingoru
May 07, 2026, 03:31 PM UTC
Resolved
May 08, 2026, 12:58 PM UTC
Duration
21h 26m
Affected: Zix Office 365
Timeline · 3 updates
  1. investigating May 07, 2026, 03:31 PM UTC

    Secure Cloud Portal (cp.appriver.com) is currently experiencing an issue with making 365 license count adjustments. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you need any license changes, please email [email protected] to create a ticket for processing. Tracking Number: IM3922293

  2. investigating May 07, 2026, 03:32 PM UTC

    Zix - Microsoft 365 - Secure Cloud Licensing Error - If you need any license changes, please email [email protected] to create a ticket for processing.

  3. resolved May 08, 2026, 12:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 30, 2026

Core EDR/MDR experienced issues

Detected by Pingoru
Apr 30, 2026, 03:17 PM UTC
Resolved
Apr 30, 2026, 06:09 PM UTC
Duration
2h 51m
Affected: Core EDR/MDR
Timeline · 4 updates
  1. investigating Apr 30, 2026, 03:17 PM UTC

    Core EDR/MDR is currently experiencing issues. The Detection & Response portal is currently unavailable for the UK datacenter. Teams are assembled and working to resolve the issue. We appreciate your patience.

  2. investigating Apr 30, 2026, 04:31 PM UTC

    Core EDR/MDR is currently experiencing issues. The Detection & Response portal is currently unavailable for the UK datacenter. Teams are assembled and working to resolve the issue. We appreciate your patience.

  3. monitoring Apr 30, 2026, 05:14 PM UTC

    Core EDR/MDR experienced issues. The Detection & Response portal was unavailable for the UK datacenter. Service has been restored and is now being validated. We appreciate your patience.

  4. resolved Apr 30, 2026, 06:09 PM UTC

    Core EDR/MDR experienced issues. The Detection & Response portal was unavailable for the UK datacenter. The issue is now resolved. We appreciate your patience.

Read the full incident report →

Minor April 30, 2026

Core Capture for SAP® Solutions EU experienced intermittent issues

Detected by Pingoru
Apr 30, 2026, 02:30 PM UTC
Resolved
Apr 30, 2026, 05:55 PM UTC
Duration
3h 25m
Affected: Core Capture for SAP® Solutions
Timeline · 5 updates
  1. investigating Apr 30, 2026, 02:30 PM UTC

    Core Capture for SAP® Solutions EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3917984

  2. investigating Apr 30, 2026, 03:30 PM UTC

    Core Capture for SAP® Solutions EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3917984

  3. monitoring Apr 30, 2026, 04:02 PM UTC

    Core Capture for SAP® Solutions EU experienced intermittent issues. Service has been restored and is now being validated. Please resend any documents that encountered errors for extraction by resetting their status back to 02. We appreciate your patience. Tracking Number: IM3917984

  4. monitoring Apr 30, 2026, 05:00 PM UTC

    Core Capture for SAP® Solutions EU experienced intermittent issues. Service has been restored and is now being validated. Please resend any documents that encountered errors for extraction by resetting their status back to 02. We appreciate your patience. Tracking Number: IM3917984

  5. resolved Apr 30, 2026, 05:55 PM UTC

    Core Capture for SAP® Solutions EU experienced intermittent issues. The issue is now resolved. We appreciate your patience. Tracking Number: IM3917984

Read the full incident report →

Minor April 30, 2026

Intermittent issues for SAP SuccessFactors Core Content Management in EU

Detected by Pingoru
Apr 30, 2026, 02:13 PM UTC
Resolved
May 01, 2026, 07:57 AM UTC
Duration
17h 43m
Affected: Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Timeline · 7 updates
  1. identified Apr 30, 2026, 02:13 PM UTC

    A few customers are impacted in accessing SAP SuccessFactors Core Content Management in EU. Teams have been assembled and are working towards a resolution. IM3918126

  2. identified Apr 30, 2026, 02:19 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Apr 30, 2026, 03:20 PM UTC

    Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3918126

  4. identified Apr 30, 2026, 04:25 PM UTC

    Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3918126

  5. identified Apr 30, 2026, 05:20 PM UTC

    Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. Tracking Number: IM3918126

  6. identified May 01, 2026, 01:00 AM UTC

    Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. Tracking Number: IM3918126

  7. resolved May 01, 2026, 07:57 AM UTC

    Core Content Management for SAP® SuccessFactors EU experienced intermittent issues. The issue is now resolved. We appreciate your patience. Tracking Number: IM3918126

Read the full incident report →

Minor April 30, 2026

Core Archive UAE (ME) is currently experiencing degradation of service.

Detected by Pingoru
Apr 30, 2026, 11:42 AM UTC
Resolved
May 07, 2026, 06:28 PM UTC
Duration
7d 6h
Affected: Core Archive for SAP® Solutions - UAE (archive.me.opentext.cloud)
Timeline · 2 updates
  1. investigating Apr 30, 2026, 11:42 AM UTC

    The Core Archive UAE is currently operational and available. However, OTKM functionality maybe impacted or unavailable at this time. We continue to monitor regional conditions in the Middle East, and other services remain stable at this time. We will provide additional updates if there are any meaningful changes. If you have any questions or need assistance, please feel free to contact your account executive or reach out to support through your usual channel

  2. resolved May 07, 2026, 06:28 PM UTC

    The Core Archive UAE is currently operational, available and stable.

Read the full incident report →

Minor April 29, 2026

IM3917402 - Emails delayed from [email protected]

Detected by Pingoru
Apr 29, 2026, 01:32 PM UTC
Resolved
Apr 29, 2026, 03:35 PM UTC
Duration
2h 2m
Affected: Core Collaboration AccessCore Secure AccessSupplier Portal
Timeline · 2 updates
  1. investigating Apr 29, 2026, 01:32 PM UTC

    Core Secure Access is currently experiencing an issue. Emails from [email protected], including MFA emails, are significantly delayed. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3917402

  2. resolved Apr 29, 2026, 03:35 PM UTC

    Core Secure Access experienced an issue with email delays from [email protected]. The issue is now resolved. We appreciate your patience. Tracking Number: IM3917402

Read the full incident report →

Major April 28, 2026

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) TLS Communication Issues with Service providers.

Detected by Pingoru
Apr 28, 2026, 07:11 PM UTC
Resolved
Apr 28, 2026, 11:31 PM UTC
Duration
4h 20m
Affected: Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
Timeline · 5 updates
  1. investigating Apr 28, 2026, 07:11 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with sending/accepting messages. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3916953

  2. investigating Apr 28, 2026, 07:24 PM UTC

    Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with Google Servers. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3916953

  3. investigating Apr 28, 2026, 07:36 PM UTC

    Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with service providers via TLS. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3916953

  4. identified Apr 28, 2026, 09:51 PM UTC

    Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with service providers via TLS. Teams have identified the issue and are working to restore communications. We appreciate your patience. Tracking Number: IM3916953

  5. resolved Apr 28, 2026, 11:31 PM UTC

    Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue communicating with several service providers via TLS. The issue is now resolved. We appreciate your patience. Tracking Number: IM3916953

Read the full incident report →

Notice April 27, 2026

Developer Experience - Thrust API Bundle experienced login failures

Detected by Pingoru
Apr 27, 2026, 06:05 PM UTC
Resolved
Apr 27, 2026, 10:43 PM UTC
Duration
4h 37m
Affected: Developer Experience - Thrust API BundleDeveloper Experience - Thrust API BundleDeveloper Experience - Thrust API BundleDeveloper Experience - Thrust API Bundle
Timeline · 5 updates
  1. investigating Apr 27, 2026, 06:05 PM UTC

    Developer Experience - Thrust API Bundle is experiencing login failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: 61694550

  2. monitoring Apr 27, 2026, 06:34 PM UTC

    Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: 61694550

  3. monitoring Apr 27, 2026, 08:34 PM UTC

    Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and validation continues. We appreciate your patience. Tracking Number: 61694550

  4. monitoring Apr 27, 2026, 09:34 PM UTC

    Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and validation continues. We appreciate your patience. Tracking Number: 61694550

  5. resolved Apr 27, 2026, 10:43 PM UTC

    Developer Experience - Thrust API Bundle experienced login failures. The issue is now resolved. We appreciate your patience. Tracking Number: 61694550

Read the full incident report →

Minor April 25, 2026

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Delivery Issues

Detected by Pingoru
Apr 25, 2026, 07:24 PM UTC
Resolved
Apr 25, 2026, 10:49 PM UTC
Duration
3h 24m
Affected: Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
Timeline · 2 updates
  1. investigating Apr 25, 2026, 07:24 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue on some servers delivering messages. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3915342

  2. resolved Apr 25, 2026, 10:49 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delayed deliveries on some outbound servers. The issue is now resolved. We appreciate your patience. Tracking Number: IM3915342

Read the full incident report →

Minor April 24, 2026

Core US Content Storage Service (CSS) functionality experienced degradation in SaaS-Applications.

Detected by Pingoru
Apr 24, 2026, 05:46 PM UTC
Resolved
May 07, 2026, 08:04 PM UTC
Duration
13d 2h
Affected: Core Content Management (corecontent.us.opentext.com)Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenTextCore Process Automation (corecase.us.opentext.com)
Timeline · 4 updates
  1. investigating Apr 24, 2026, 05:46 PM UTC

    Core US Content Storage Service (CSS) functionality is currently experiencing a degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Ticket: IM3914775

  2. investigating Apr 27, 2026, 02:46 PM UTC

    The teams are still in the effort of troubleshooting the issue. We appreciate your patience. Ticket: IM3914775

  3. identified Apr 29, 2026, 08:06 PM UTC

    The issue has been identified and a fix is being developed. Thank you for your patience.

  4. resolved May 07, 2026, 08:04 PM UTC

    Core US Content Storage Service (CSS) functionality is stable after the fix was put in place on May 6, 2026.

Read the full incident report →

Notice April 23, 2026

Core EDR/MDR experienced a service degradation

Detected by Pingoru
Apr 23, 2026, 03:52 PM UTC
Resolved
Apr 24, 2026, 05:27 PM UTC
Duration
1d 1h
Affected: Core EDR/MDR
Timeline · 5 updates
  1. monitoring Apr 23, 2026, 03:52 PM UTC

    Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams are currently validating and monitoring the service. We appreciate your patience. Tracking Number: 5275019

  2. monitoring Apr 23, 2026, 06:44 PM UTC

    Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. We appreciate your patience. Tracking Number: 5275019

  3. monitoring Apr 23, 2026, 07:45 PM UTC

    Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. The next update will be posted in 16 hours (24 April 2026, at 12:00 UTC), or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5275019

  4. monitoring Apr 24, 2026, 03:13 PM UTC

    Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. The next update will be posted in 2 hours, or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5275019

  5. resolved Apr 24, 2026, 05:27 PM UTC

    Core EDR/MDR experienced a service degradation that required restoration of a core database. Because of this, some Alert records generated from 23 April 2026 02:00 UTC to 23 April 2026 13:00 UTC may no longer be available in the Alerts view. This incident affected Alerts data only, raw event data was not impacted and remains available according to retention policies. The issue is now resolved. We appreciate your patience. Tracking Number: 5275019

Read the full incident report →

Minor April 23, 2026

Cloud Fax Services and Core Messaging Europe were experiencing degradation in service.

Detected by Pingoru
Apr 23, 2026, 06:41 AM UTC
Resolved
Apr 23, 2026, 08:29 AM UTC
Duration
1h 48m
Affected: Fax Cloud Connect (RightFax)Core Messaging - EmailFax2MailProduction Messaging
Timeline · 4 updates
  1. investigating Apr 23, 2026, 06:41 AM UTC

    The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794

  2. investigating Apr 23, 2026, 07:40 AM UTC

    The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794

  3. monitoring Apr 23, 2026, 08:18 AM UTC

    The following services experienced a degradation in service. Service has been restored and is now being validated. Backlogs exist and currently being processed. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794

  4. resolved Apr 23, 2026, 08:29 AM UTC

    The following services experienced a service degradation. Backlogs have been cleared. The issue is now resolved. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794

Read the full incident report →