Webroot incident

Desktop Messaging BMS is experiencing a degradation in service

Minor Ongoing View vendor source →

Webroot is currently experiencing a minor incident affecting Desktop Messaging BMS, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 17, 2026, 01:17 PM UTC
Resolved
Ongoing
Duration
● 1h 40m
Detected by Pingoru
Jun 17, 2026, 01:17 PM UTC

Affected components

Desktop Messaging BMS

Update timeline

  1. investigating Jun 17, 2026, 01:17 PM UTC

    Clients are unable to log into the faxadmin portal and experiencing SOAP API query errors. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3946292

  2. investigating Jun 17, 2026, 02:17 PM UTC

    Desktop Messaging BMS is experiencing a degradation in service. Clients are unable to log in to the faxadmin portal and are experiencing SOAP API query errors. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3946292