Weave Outage History

Weave is up right now

Weave had 63 outages in the last 2 years totaling 9482h 29m of downtime — averaging 2.6 incidents per month.

There were 63 Weave outages since November 13, 2024 totaling 9482h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.getweave.com

Minor October 30, 2025

Patient Data, Call History, and Voicemail Data Not Populating

Detected by Pingoru
Oct 30, 2025, 04:27 PM UTC
Resolved
Oct 30, 2025, 08:53 PM UTC
Duration
4h 25m
Affected: PaymentsWeave Portal
Timeline · 5 updates
  1. identified Oct 30, 2025, 04:27 PM UTC

    The issue has been identified, and a fix is being implemented.

  2. identified Oct 30, 2025, 05:55 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Oct 30, 2025, 06:49 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Oct 30, 2025, 07:11 PM UTC

    Patient lists are currently not loading in Weave. This does also affect creating a payment request for things like terminal payments and manual card entry. Online Bill Pay is currently still operational and patients can pay over those links. We are continuing to work on a fix for this issue.

  5. resolved Oct 30, 2025, 08:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Calls and Chats to Weave Support Unavailable

Detected by Pingoru
Oct 20, 2025, 03:04 PM UTC
Resolved
Oct 20, 2025, 08:02 PM UTC
Duration
4h 58m
Timeline · 3 updates
  1. investigating Oct 20, 2025, 03:04 PM UTC

    Due to a third-party incident, calls and chats to Weave Support are temporarily unavailable. For assistance with technical or billing questions, please email us at [email protected] No components were marked as affected by this incident.

  2. investigating Oct 20, 2025, 03:19 PM UTC

    We are continuing to investigate this issue. Visit www.weavehelp.com for assistance with Weave products.

  3. resolved Oct 20, 2025, 08:02 PM UTC

    This incident has been Resolved! Weave support can now accept inbound Calls and chats!

Read the full incident report →

Minor October 17, 2025

Online Bill Pay Leads to an Error

Detected by Pingoru
Oct 17, 2025, 06:14 PM UTC
Resolved
Oct 17, 2025, 06:29 PM UTC
Duration
14m
Affected: Payments
Timeline · 4 updates
  1. investigating Oct 17, 2025, 06:14 PM UTC

    We are currently investigating this issue.

  2. identified Oct 17, 2025, 06:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 17, 2025, 06:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 17, 2025, 06:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 15, 2025

Calls to Weave Support Unavailable

Detected by Pingoru
Oct 15, 2025, 05:35 PM UTC
Resolved
Oct 15, 2025, 09:32 PM UTC
Duration
3h 56m
Timeline · 2 updates
  1. investigating Oct 15, 2025, 05:35 PM UTC

    Due to a third-party incident, calls to Weave Support are temporarily unavailable. For assistance with technical or billing questions, please reach our team via chat: https://www.weavehelp.com/weavehelp/contact-us

  2. resolved Oct 15, 2025, 09:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 13, 2025

Payments Writing Back Unsuccessful Charges

Detected by Pingoru
Oct 13, 2025, 04:57 PM UTC
Resolved
Oct 13, 2025, 07:17 PM UTC
Duration
2h 20m
Affected: Payments
Timeline · 4 updates
  1. investigating Oct 13, 2025, 04:57 PM UTC

    We are currently investigating this issue.

  2. identified Oct 13, 2025, 05:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 13, 2025, 06:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 13, 2025, 07:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 6, 2025

Unable to Access Manual Message Templates

Detected by Pingoru
Oct 06, 2025, 03:06 PM UTC
Resolved
Oct 06, 2025, 04:01 PM UTC
Duration
54m
Affected: SMS (texting) Service
Timeline · 4 updates
  1. investigating Oct 06, 2025, 03:06 PM UTC

    We are currently investigating this issue.

  2. identified Oct 06, 2025, 03:13 PM UTC

    The issue has been identified, and a fix is being implemented.

  3. monitoring Oct 06, 2025, 03:56 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved Oct 06, 2025, 04:01 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor October 1, 2025

Mobile app not receiving calls

Detected by Pingoru
Oct 01, 2025, 05:09 PM UTC
Resolved
Oct 01, 2025, 06:40 PM UTC
Duration
1h 31m
Affected: Mobile App
Timeline · 2 updates
  1. investigating Oct 01, 2025, 05:09 PM UTC

    We are currently investigating the issue with the Mobile app not receiving calls.

  2. resolved Oct 01, 2025, 06:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 25, 2025

"Error looking up conversation"

Detected by Pingoru
Sep 25, 2025, 05:55 PM UTC
Resolved
Sep 25, 2025, 09:01 PM UTC
Duration
3h 6m
Timeline · 2 updates
  1. investigating Sep 25, 2025, 05:55 PM UTC

    We are getting reports of some customers encountering "Error looking up conversation" when attempting to view messages. Teams are investigating now.

  2. resolved Sep 25, 2025, 09:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 24, 2025

Some Payments Not Writing Back

Detected by Pingoru
Sep 24, 2025, 04:33 PM UTC
Resolved
Sep 24, 2025, 07:05 PM UTC
Duration
2h 31m
Affected: Payments
Timeline · 6 updates
  1. investigating Sep 24, 2025, 04:33 PM UTC

    We are seeing some payments not writing back to practice management softwares. We are currently investigating.

  2. investigating Sep 24, 2025, 04:34 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 24, 2025, 04:54 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 24, 2025, 05:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Sep 24, 2025, 06:54 PM UTC

    We are continuing to monitor for any issues. We are updating payments that did not write back previously to do so again.

  6. resolved Sep 24, 2025, 07:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 18, 2025

Error Looking up conversations - SMS

Detected by Pingoru
Sep 18, 2025, 05:28 PM UTC
Resolved
Sep 18, 2025, 06:10 PM UTC
Duration
42m
Affected: SMS (texting) ServiceDesktop Application
Timeline · 3 updates
  1. investigating Sep 18, 2025, 05:28 PM UTC

    We are currently looking into the issue with your message pop-up stating " error looking up conversations."

  2. monitoring Sep 18, 2025, 05:49 PM UTC

    A fix has been implemented, and we are monitoring the results.

  3. resolved Sep 18, 2025, 06:10 PM UTC

    This incident has been resolved. If you still face the issue, you may have to refresh your page or app.

Read the full incident report →

Minor September 16, 2025

"Invalid Time Value" Error Message

Detected by Pingoru
Sep 16, 2025, 01:58 PM UTC
Resolved
Sep 16, 2025, 02:46 PM UTC
Duration
47m
Timeline · 3 updates
  1. investigating Sep 16, 2025, 01:58 PM UTC

    We are currently investigating an error stating "Invalid Time Value" when attempting to use Schedule Pulse to send a mass confirmation text.

  2. monitoring Sep 16, 2025, 02:35 PM UTC

    A fix has been implemented, and we are monitoring the results

  3. resolved Sep 16, 2025, 02:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 12, 2025

Phones Offline

Detected by Pingoru
Sep 12, 2025, 01:34 PM UTC
Resolved
Sep 15, 2025, 02:08 PM UTC
Duration
3d
Timeline · 3 updates
  1. investigating Sep 12, 2025, 01:34 PM UTC

    We are currently investigating an issue with desk phones showing as offline.

  2. monitoring Sep 12, 2025, 02:40 PM UTC

    A fix has been implemented for this issue. Please note your device will need to be rebooted for this fix.

  3. resolved Sep 15, 2025, 02:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 13, 2024

10DLC Registration + Compliance

Detected by Pingoru
Nov 13, 2024, 09:55 PM UTC
Resolved
Dec 09, 2025, 10:20 PM UTC
Duration
391d
Timeline · 2 updates
  1. monitoring Nov 13, 2024, 09:55 PM UTC

    You can register your own campaign by following the instructions in the following help article https://www.weavehelp.com/weavehelp/article/register-your-text-messaging-brand-through-weave Sole Proprietors must register an EIN: https://www.weavehelp.com/weavehelp/article/text-messaging-brand-registration-faq If your registration was rejected, please be sure to follow all the instructions in the article before contacting support. Compliance: On your website, the SMS opt-in has new language requirements. You can read about that here: https://www.weavehelp.com/weavehelp/article/register-your-text-messaging-brand-through-weave Example: "By providing my phone number, I consent to receive SMS text messages from [location name] for appointment reminders, marketing messages, and general two-way communication. Msg frequency varies. Msg&data rates may apply. Reply HELP for support. Reply STOP to opt out."

  2. resolved Dec 09, 2025, 10:20 PM UTC

    This has been resolved.

Read the full incident report →