Weave Outage History

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Pingoru has recorded 89 incidents for Weave: 83 in the last 12 months and 22 in the last 90 days.

Source: status.getweave.com

89incidents recorded
83last 12 months
22last 90 days
8 hourstypical duration
Incidents per month
0510AprMayJunJulAugSepOct8
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct3%
Pingoru began tracking Weave in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026994 of 720 (13%)
May 2026710 of 744 (1%)
June 20266193 of 720 (27%)
July 2026833 of 744 (4%)
August 2026633 of 744 (4%)
September 2026799 of 720 (14%)
October 2026816 of 582 (3%)

Incidents, newest first

Notice April 1, 2026 Dentrix Ascend Patient Data Not Syncing 7h 45m Weave Portal

Started Apr 01, 2026, 02:04 PM UTC· resolved Apr 01, 2026, 09:50 PM UTC

  1. investigating Apr 01, 2026, 02:04 PM UTC

    We are investigating an issue causing patient data to not sync.

  2. monitoring Apr 01, 2026, 06:51 PM UTC

    A fix has been implemented and we are currently monitoring. Thank you for your patience.

  3. resolved Apr 01, 2026, 09:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 31, 2026 Dentrix Ascend Patient and Appointment Data Syncing Across Locations 11h 40m Automated Schedule Reminders

Started Mar 31, 2026, 08:33 PM UTC· resolved Apr 01, 2026, 08:13 AM UTC

  1. investigating Mar 31, 2026, 08:33 PM UTC

    We are currently investigating an issue causing patient and appointment data from multiple locations to sync together regardless of location. This issue only affects multiple locations using the same Dentrix Ascend.

  2. identified Mar 31, 2026, 09:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 01, 2026, 12:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Apr 01, 2026, 12:13 AM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Apr 01, 2026, 08:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 30, 2026 Payments not showing up in Weave but showing up in Stripe. 3h 15m Payments

Started Mar 30, 2026, 05:19 PM UTC· resolved Mar 30, 2026, 08:35 PM UTC

  1. investigating Mar 30, 2026, 05:19 PM UTC

    We're currently investigating an issue where some payments aren't appearing in the Requests table. If a payment is successful, please do not retry it to avoid duplicate charges. We're actively working on a fix and will share updates soon.'

  2. identified Mar 30, 2026, 06:17 PM UTC

    We have identified a likely cause. Working to validate and get a fix out.

  3. identified Mar 30, 2026, 06:30 PM UTC

    We are continuing to work on this issue. NOTE: all payment methods are still working, despite the incorrect displays.

  4. monitoring Mar 30, 2026, 07:11 PM UTC

    A fix has been implemented and We are monitoring the fix. Payments Made between 10:30am MST to 12:50 MST may be incorrectly marked as Unpaid. We are working to update the statuses appropriately.

  5. resolved Mar 30, 2026, 08:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 30, 2026 Phone Messaging System Degradation – Call Journey & Call Queues Impacted 5h 49m Phone Service, SMS (texting) Service

Started Mar 30, 2026, 02:41 PM UTC· resolved Mar 30, 2026, 08:31 PM UTC

  1. investigating Mar 30, 2026, 02:41 PM UTC

    We are seeing some impact around our phone messaging system which is currently affecting call journey and call queues and are investigating

  2. monitoring Mar 30, 2026, 03:14 PM UTC

    Calls have resumed, and call recordings are catching up. This may take a few minutes to complete, and the recordings will be available in your application.

  3. resolved Mar 30, 2026, 08:31 PM UTC

    This incident has been Resolved.

Read the full incident report →

Minor March 24, 2026 Analytics not updating. 51m Weave Portal

Started Mar 24, 2026, 02:48 PM UTC· resolved Mar 24, 2026, 03:39 PM UTC

  1. investigating Mar 24, 2026, 02:48 PM UTC

    We are currently looking into calls that are not updating on the Analytics portion of your Weave app.

  2. monitoring Mar 24, 2026, 03:35 PM UTC

    A Fix has been implemented and we are monitoring the Results.

  3. resolved Mar 24, 2026, 03:39 PM UTC

    This incident is resolved.

Read the full incident report →

Minor March 23, 2026 Call queue's not connecting to live calls 3h 32m Phone Service

Started Mar 23, 2026, 04:43 PM UTC· resolved Mar 23, 2026, 08:16 PM UTC

  1. investigating Mar 23, 2026, 04:43 PM UTC

    We are currently investigating why when you dial into your call queue you are not able to connect to a live call.

  2. identified Mar 23, 2026, 08:09 PM UTC

    The issue has been identified, and a fix is being implemented.

  3. monitoring Mar 23, 2026, 08:12 PM UTC

    A fix has been implemented and we are monitoring the resolution.

  4. resolved Mar 23, 2026, 08:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 20, 2026 Open Dental Pop Ups 4d 7h

Started Mar 20, 2026, 03:37 PM UTC· resolved Mar 24, 2026, 10:43 PM UTC

  1. investigating Mar 20, 2026, 02:17 PM UTC

    We are currently investigating this with Open Dental.

  2. identified Mar 20, 2026, 03:37 PM UTC

    To ensure a stable and high-performance connection between Weave and your practice management software, please follow these steps: 1. Update OpenDental Ensure your office is running OpenDental Version 24.1 or higher. This version includes the latest API infrastructure required for advanced third-party integrations. Check your version in OpenDental via Help > About. If you are on an older version, go to Help > Update > Check for Updates. 2. Enable eServices & API The connection requires the OpenDental eConnector to be active. This acts as a secure bridge for data. Navigate to Setup > Advanced Setup > API. Ensure the Enabled checkbox is selected. Verify that your eConnector service is installed and running (typically on your main server if you have OpenDental running locally). 3. Weave Connection Update Once your OpenDental is updated and the API is enabled: Weave will automatically update your connection to utilize the new API. Note: This is a backend change to how Weave "talks" to your database; you will not see any changes to your OpenDental interface or daily workflow.

  3. resolved Mar 24, 2026, 10:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 9, 2026 Weave inbox out of order 3h 10m SMS (texting) Service, Desktop Application

Started Mar 09, 2026, 06:44 PM UTC· resolved Mar 09, 2026, 09:55 PM UTC

  1. investigating Mar 09, 2026, 06:44 PM UTC

    We are currently looking into why your Weave Messaging inbox is appearing out of chronological order.

  2. identified Mar 09, 2026, 08:32 PM UTC

    The issue has been identified and we are working on a fix.

  3. resolved Mar 09, 2026, 09:55 PM UTC

    This incident has been resolved!

Read the full incident report →

Critical March 9, 2026 Unable to Login to Desktop App 37m Desktop Application

Started Mar 09, 2026, 02:35 PM UTC· resolved Mar 09, 2026, 03:13 PM UTC

  1. investigating Mar 09, 2026, 02:35 PM UTC

    We are receiving some reports of customers not able to log in to our app. Our Dev teams are investigating. Note: Mobile app and web portal are operational

  2. identified Mar 09, 2026, 03:01 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 09, 2026, 03:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 09, 2026, 03:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 27, 2026 No access to Weave Virtual Assitant Chat 24m Weave Portal

Started Feb 27, 2026, 07:57 PM UTC· resolved Feb 27, 2026, 08:21 PM UTC

  1. investigating Feb 27, 2026, 07:57 PM UTC

    We are currently investigating on why you cant access the Weave Virtual Assistant Chat with the Weave portal, but chat is available at https://www.weavehelp.com/weavehelp/contact-us

  2. resolved Feb 27, 2026, 08:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 27, 2026 AI Predictions Failing Due to Gemini Outage 1h 22m Desktop Application

Started Feb 27, 2026, 02:07 PM UTC· resolved Feb 27, 2026, 03:30 PM UTC

  1. identified Feb 27, 2026, 02:07 PM UTC

    The issue has been identified. This is currently affecting Call Intelligence, SMS Drafting, Fax Summary, and Review Responses.

  2. monitoring Feb 27, 2026, 02:33 PM UTC

    A fix has been implemented and we are monitoring results.

  3. resolved Feb 27, 2026, 03:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 24, 2026 Call Overrides Playing Wrong Audio 20m Phone Service

Started Feb 24, 2026, 03:37 PM UTC· resolved Feb 24, 2026, 03:57 PM UTC

  1. investigating Feb 24, 2026, 03:37 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 24, 2026, 03:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 24, 2026, 03:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 23, 2026 Delay sending Faxes 43m Fax Service

Started Feb 23, 2026, 03:25 PM UTC· resolved Feb 23, 2026, 04:09 PM UTC

  1. investigating Feb 23, 2026, 03:25 PM UTC

    We are currently investigating with our third-party provider on why some faxes are being delayed in sending.

  2. identified Feb 23, 2026, 03:52 PM UTC

    This issues has been identified and customers are not able to send Fax but we are working with our third party provider to resolve this issue.

  3. resolved Feb 23, 2026, 04:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 20, 2026 Inbound Call, SMS, Fax Failure 54m Phone Service, SMS (texting) Service, Fax Service

Started Feb 20, 2026, 06:48 PM UTC· resolved Feb 20, 2026, 07:42 PM UTC

  1. investigating Feb 20, 2026, 06:48 PM UTC

    This appears to be related to a 3rd party service provider issue. Our team is actively working with our provider to restore normal services as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience.

  2. investigating Feb 20, 2026, 07:09 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 20, 2026, 07:27 PM UTC

    A fix has been implemented and we are monitoring the resolution.

  4. identified Feb 20, 2026, 07:38 PM UTC

    SMS: Still experiencing issues - we're actively investigating with our third-party provider Phone calls & faxes: Fully operational We'll share updates as soon as we learn more.

  5. resolved Feb 20, 2026, 07:42 PM UTC

    We have Identified the issue and fix has been implemented and all Phone, SmS, and Fax Services have been restored.

Read the full incident report →

Minor February 20, 2026 Unable to View Fax history 33m Fax Service

Started Feb 20, 2026, 04:56 PM UTC· resolved Feb 20, 2026, 05:29 PM UTC

  1. investigating Feb 20, 2026, 04:56 PM UTC

    We are currently investigating why you can not view your fax history.

  2. monitoring Feb 20, 2026, 05:27 PM UTC

    A fix has been implemented and we Are monitoring the results.

  3. resolved Feb 20, 2026, 05:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 18, 2026 Delayed save the date and missed call messages 3h 28m Automated Schedule Reminders

Started Feb 18, 2026, 12:52 AM UTC· resolved Feb 18, 2026, 04:21 AM UTC

  1. investigating Feb 18, 2026, 12:52 AM UTC

    We are currently investigating this issue.

  2. investigating Feb 18, 2026, 01:00 AM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 18, 2026, 04:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 4, 2026 Weave Insurance Verification May Encounter Slowness 38m

Started Feb 04, 2026, 06:31 PM UTC· resolved Feb 04, 2026, 07:09 PM UTC

  1. investigating Feb 04, 2026, 06:31 PM UTC

    Our teams are investigating an issue that may create slowness in Weave Insurance Verification.

  2. resolved Feb 04, 2026, 07:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 4, 2026 Outbound Calls Ringing to Office Phones 50m Phone Service

Started Feb 04, 2026, 06:00 PM UTC· resolved Feb 04, 2026, 06:51 PM UTC

  1. investigating Feb 04, 2026, 06:00 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 04, 2026, 06:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 04, 2026, 06:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 29, 2026 Patients In eClinicalWorks Not Syncing 1d Automated Schedule Reminders

Started Jan 29, 2026, 05:55 PM UTC· resolved Jan 30, 2026, 06:12 PM UTC

  1. investigating Jan 29, 2026, 05:55 PM UTC

    We are currently investigating this issue.

  2. identified Jan 30, 2026, 05:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 30, 2026, 06:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 28, 2026 Forms Infinitely Loading 3h 23m

Started Jan 28, 2026, 03:33 PM UTC· resolved Jan 28, 2026, 06:56 PM UTC

  1. investigating Jan 28, 2026, 03:33 PM UTC

    We are currently investigating why forms are Infinitely Loading on your weave app.

  2. identified Jan 28, 2026, 04:18 PM UTC

    The issues has been identified and we are working on a resolution.

  3. monitoring Jan 28, 2026, 04:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 28, 2026, 06:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 27, 2026 Manage Auto-Messages Page Freezing 1h 54m Weave Portal

Started Jan 27, 2026, 09:08 PM UTC· resolved Jan 27, 2026, 11:02 PM UTC

  1. investigating Jan 27, 2026, 09:08 PM UTC

    We are currently investigating an issue with the Manage Auto-Messages page freezing. This is a front-end UI issue and not effecting message deliverability.

  2. investigating Jan 27, 2026, 09:12 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 27, 2026, 11:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 23, 2026 Calls not ringing in call queue 30m Phone Service

Started Jan 23, 2026, 04:51 PM UTC· resolved Jan 23, 2026, 05:21 PM UTC

  1. monitoring Jan 23, 2026, 04:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved Jan 23, 2026, 05:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 5, 2026 Busy Signal on Inbound Calls 1h 55m Phone Service

Started Jan 05, 2026, 04:58 PM UTC· resolved Jan 05, 2026, 06:54 PM UTC

  1. investigating Jan 05, 2026, 04:58 PM UTC

    We've received some reports that inbound calls may receive a busy signal. Engineering have identified that this is tied to our 3rd party telephony provider.

  2. identified Jan 05, 2026, 05:43 PM UTC

    Our 3rd party telephony provider found the issue and is working to fix it.

  3. monitoring Jan 05, 2026, 06:53 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved Jan 05, 2026, 06:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 18, 2025 Super Admins May Have Difficulty Loading Weave 3h 8m

Started Dec 18, 2025, 11:59 PM UTC· resolved Dec 19, 2025, 03:07 AM UTC

  1. identified Dec 18, 2025, 11:59 PM UTC

    We received reports of some Super Admins having difficulty loading Weave. Our Engineering staff are aware of the problem, have created a fix, and are in the process of implementing this. Thank you for your patience.

  2. resolved Dec 19, 2025, 03:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 10, 2025 Weave Insurance Verification "Verification Failed" Error 3h 8m Desktop Application

Started Dec 10, 2025, 07:12 PM UTC· resolved Dec 10, 2025, 10:20 PM UTC

  1. identified Dec 10, 2025, 07:12 PM UTC

    Due to our third-party's vendors services currently being down, manual verification will continue to fail.

  2. identified Dec 10, 2025, 07:26 PM UTC

    We indentified the issue and we are continue to work with our third-party provider to make verifications operational again

  3. monitoring Dec 10, 2025, 10:17 PM UTC

    A fix has been implemented and we are monitoring the result

  4. resolved Dec 10, 2025, 10:20 PM UTC

    This incident has been resolved.

Read the full incident report →