Weave incident

Phone Messaging System Degradation – Call Journey & Call Queues Impacted

Minor Resolved View vendor source →
Started
Mar 30, 2026, 02:41 PM UTC
Resolved
Mar 30, 2026, 08:31 PM UTC
Duration
5h 49m
Detected by Pingoru
Mar 30, 2026, 02:41 PM UTC

Affected components

Phone ServiceSMS (texting) Service

Update timeline

  1. investigating Mar 30, 2026, 02:41 PM UTC

    We are seeing some impact around our phone messaging system which is currently affecting call journey and call queues and are investigating

  2. monitoring Mar 30, 2026, 03:14 PM UTC

    Calls have resumed, and call recordings are catching up. This may take a few minutes to complete, and the recordings will be available in your application.

  3. resolved Mar 30, 2026, 08:31 PM UTC

    This incident has been Resolved.

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