Weave had 63 outages in the last 2 years totaling 67h 55m of downtime — averaging 2.6 incidents per month.
There were 63 Weave outages since November 13, 2024 totaling 67h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently looking into why your Weave Messaging inbox is appearing out of chronological order.
The issue has been identified and we are working on a fix.
This incident has been resolved!
We are receiving some reports of customers not able to log in to our app. Our Dev teams are investigating. Note: Mobile app and web portal are operational
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating on why you cant access the Weave Virtual Assistant Chat with the Weave portal, but chat is available at https://www.weavehelp.com/weavehelp/contact-us
This incident has been resolved.
The issue has been identified. This is currently affecting Call Intelligence, SMS Drafting, Fax Summary, and Review Responses.
A fix has been implemented and we are monitoring results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating with our third-party provider on why some faxes are being delayed in sending.
This issues has been identified and customers are not able to send Fax but we are working with our third party provider to resolve this issue.
This incident has been resolved.
This appears to be related to a 3rd party service provider issue. Our team is actively working with our provider to restore normal services as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the resolution.
SMS: Still experiencing issues - we're actively investigating with our third-party provider Phone calls & faxes: Fully operational We'll share updates as soon as we learn more.
We have Identified the issue and fix has been implemented and all Phone, SmS, and Fax Services have been restored.
We are currently investigating why you can not view your fax history.
A fix has been implemented and we Are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
This incident has been resolved.
Our teams are investigating an issue that may create slowness in Weave Insurance Verification.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating why forms are Infinitely Loading on your weave app.
The issues has been identified and we are working on a resolution.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with the Manage Auto-Messages page freezing. This is a front-end UI issue and not effecting message deliverability.
We are continuing to investigate this issue.
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We've received some reports that inbound calls may receive a busy signal. Engineering have identified that this is tied to our 3rd party telephony provider.
Our 3rd party telephony provider found the issue and is working to fix it.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We received reports of some Super Admins having difficulty loading Weave. Our Engineering staff are aware of the problem, have created a fix, and are in the process of implementing this. Thank you for your patience.
This incident has been resolved.
Due to our third-party's vendors services currently being down, manual verification will continue to fail.
We indentified the issue and we are continue to work with our third-party provider to make verifications operational again
A fix has been implemented and we are monitoring the result
This incident has been resolved.
We are currently investigating this issue.
This issue has been resolved.
We received some reports from customers indicating they are having issues logging in and are receiving an error "Failed to Fetch." Our teams are investigating.
This incident is resolved.
We are currently having technical difficulties with a third party system. We have found the issue and are working to resolve it as soon as possible.
This incident has been resolved.
We are currently monitoring a fix for your Voicemail transcriptions.
This issue has been resolved.
We are currently investigating an issue with outbound texting.
The issue has been identified. A third-party incident is currently impacting outbound texting, payments, and fax services.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have received reports of offices having issues with being able to take callers out of a hold/park after placing the caller on hold/park. Our teams are currently investigating.
This incident has been resolved.