Weave incident

Payments not showing up in Weave but showing up in Stripe.

Minor Resolved View vendor source →
Started
Mar 30, 2026, 05:19 PM UTC
Resolved
Mar 30, 2026, 08:35 PM UTC
Duration
3h 15m
Detected by Pingoru
Mar 30, 2026, 05:19 PM UTC

Affected components

Payments

Update timeline

  1. investigating Mar 30, 2026, 05:19 PM UTC

    We're currently investigating an issue where some payments aren't appearing in the Requests table. If a payment is successful, please do not retry it to avoid duplicate charges. We're actively working on a fix and will share updates soon.'

  2. identified Mar 30, 2026, 06:17 PM UTC

    We have identified a likely cause. Working to validate and get a fix out.

  3. identified Mar 30, 2026, 06:30 PM UTC

    We are continuing to work on this issue. NOTE: all payment methods are still working, despite the incorrect displays.

  4. monitoring Mar 30, 2026, 07:11 PM UTC

    A fix has been implemented and We are monitoring the fix. Payments Made between 10:30am MST to 12:50 MST may be incorrectly marked as Unpaid. We are working to update the statuses appropriately.

  5. resolved Mar 30, 2026, 08:35 PM UTC

    This incident has been resolved.

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