Weave experienced a critical incident on February 20, 2026 affecting Phone Service and SMS (texting) Service and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 20, 2026, 06:48 PM UTC
This appears to be related to a 3rd party service provider issue. Our team is actively working with our provider to restore normal services as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience.
- investigating Feb 20, 2026, 07:09 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 20, 2026, 07:27 PM UTC
A fix has been implemented and we are monitoring the resolution.
- identified Feb 20, 2026, 07:38 PM UTC
SMS: Still experiencing issues - we're actively investigating with our third-party provider Phone calls & faxes: Fully operational We'll share updates as soon as we learn more.
- resolved Feb 20, 2026, 07:42 PM UTC
We have Identified the issue and fix has been implemented and all Phone, SmS, and Fax Services have been restored.