Weave incident

Inbound Call, SMS, Fax Failure

Critical Resolved View vendor source →
Started
Feb 20, 2026, 06:48 PM UTC
Resolved
Feb 20, 2026, 07:42 PM UTC
Duration
54m
Detected by Pingoru
Feb 20, 2026, 06:48 PM UTC

Affected components

Phone ServiceSMS (texting) ServiceFax Service

Update timeline

  1. investigating Feb 20, 2026, 06:48 PM UTC

    This appears to be related to a 3rd party service provider issue. Our team is actively working with our provider to restore normal services as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience.

  2. investigating Feb 20, 2026, 07:09 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 20, 2026, 07:27 PM UTC

    A fix has been implemented and we are monitoring the resolution.

  4. identified Feb 20, 2026, 07:38 PM UTC

    SMS: Still experiencing issues - we're actively investigating with our third-party provider Phone calls & faxes: Fully operational We'll share updates as soon as we learn more.

  5. resolved Feb 20, 2026, 07:42 PM UTC

    We have Identified the issue and fix has been implemented and all Phone, SmS, and Fax Services have been restored.

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