Weave incident

Call queue's not connecting to live calls

Minor Resolved View vendor source →

Weave experienced a minor incident on March 23, 2026 affecting Phone Service, lasting 3h 32m. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2026, 04:43 PM UTC
Resolved
Mar 23, 2026, 08:16 PM UTC
Duration
3h 32m
Detected by Pingoru
Mar 23, 2026, 04:43 PM UTC

Affected components

Phone Service

Update timeline

  1. investigating Mar 23, 2026, 04:43 PM UTC

    We are currently investigating why when you dial into your call queue you are not able to connect to a live call.

  2. identified Mar 23, 2026, 08:09 PM UTC

    The issue has been identified, and a fix is being implemented.

  3. monitoring Mar 23, 2026, 08:12 PM UTC

    A fix has been implemented and we are monitoring the resolution.

  4. resolved Mar 23, 2026, 08:16 PM UTC

    This incident has been resolved.