Open Dental Pop Ups

Update timeline

1. investigating Mar 20, 2026, 02:17 PM UTC

   We are currently investigating this with Open Dental.

2. identified Mar 20, 2026, 03:37 PM UTC

   To ensure a stable and high-performance connection between Weave and your practice management software, please follow these steps: 1. Update OpenDental Ensure your office is running OpenDental Version 24.1 or higher. This version includes the latest API infrastructure required for advanced third-party integrations. Check your version in OpenDental via Help > About. If you are on an older version, go to Help > Update > Check for Updates. 2. Enable eServices & API The connection requires the OpenDental eConnector to be active. This acts as a secure bridge for data. Navigate to Setup > Advanced Setup > API. Ensure the Enabled checkbox is selected. Verify that your eConnector service is installed and running (typically on your main server if you have OpenDental running locally). 3. Weave Connection Update Once your OpenDental is updated and the API is enabled: Weave will automatically update your connection to utilize the new API. Note: This is a backend change to how Weave "talks" to your database; you will not see any changes to your OpenDental interface or daily workflow.

3. resolved Mar 24, 2026, 10:43 PM UTC

   This incident has been resolved.