Weave incident

Dentrix Ascend Patient and Appointment Data Syncing Across Locations

Minor Resolved View vendor source →

Weave experienced a minor incident on March 31, 2026 affecting Automated Schedule Reminders, lasting 11h 40m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2026, 08:33 PM UTC
Resolved
Apr 01, 2026, 08:13 AM UTC
Duration
11h 40m
Detected by Pingoru
Mar 31, 2026, 08:33 PM UTC

Affected components

Automated Schedule Reminders

Update timeline

  1. investigating Mar 31, 2026, 08:33 PM UTC

    We are currently investigating an issue causing patient and appointment data from multiple locations to sync together regardless of location. This issue only affects multiple locations using the same Dentrix Ascend.

  2. identified Mar 31, 2026, 09:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 01, 2026, 12:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Apr 01, 2026, 12:13 AM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Apr 01, 2026, 08:13 AM UTC

    This incident has been resolved.