Weave incident
Dentrix Ascend Patient and Appointment Data Syncing Across Locations
Affected components
Automated Schedule Reminders
Update timeline
- investigating Mar 31, 2026, 08:33 PM UTC
We are currently investigating an issue causing patient and appointment data from multiple locations to sync together regardless of location. This issue only affects multiple locations using the same Dentrix Ascend.
- identified Mar 31, 2026, 09:10 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 01, 2026, 12:13 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Apr 01, 2026, 12:13 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 01, 2026, 08:13 AM UTC
This incident has been resolved.
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