Is WatchGuard down?

We are currently investigating a service degradation affecting the WES Endpoint Console. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.

Our teams have identified the issue and implemented a fix. Services are beginning to recover, though there is currently a processing delay of approximately 2 hours. We'll post our next update in 1h if not sooner. Thank you for your patience and understanding.

The systems are still recovering and the overall delays is around 2 hours. We estimate it may take several additional hours to completely catch-up. Our team is actively monitoring the recovery to ensure continued stability. We’ll provide our next update in 2 hours or earlier. We are sorry for any inconvenience this may have caused you or your customers and thank you for your patience.

The issue has been resolved and services are operating normally. However, some queues may continue to experience delays while we process the backlog generated during the incident. Our team is actively monitoring the environment and working to ensure all queued items are processed as quickly as possible. We appreciate your patience and understanding throughout this incident. We will continue to monitor the situation and provide further updates in next 2hrs.

The issue remains resolved, and services are operating normally. Signal generation is processing on time. We are currently observing some delays in Attestation processing. Our team continues to monitor the environment and backlog closely. The next update will be provided in 4 hours, or sooner if there are any significant changes. Thank you for your continued patience

Services continue to operate normally following the resolution of the incident. The backlog generated during the incident is continuing to be processed, and signal generation is occurring within expected timeframes. Some delays may still be experienced within Attestation processing. Our team continues to actively monitor the environment and backlog recovery to ensure all queued items are processed successfully. Next update: 4 hours from now, or sooner if significant changes occur.

Issue has been fully resolved, and all services are operating normally. The backlog generated during the incident has been successfully processed, and delayed queue items have caught up. Signal generation and Attestation processing are operating within expected timeframes. Our team will continue to monitor the environment as part of standard operations. We appreciate your patience and understanding throughout this incident. This incident has been resolved.

We are investigating reports of connectivity issues affecting multiple services. Our teams have implemented a fix, and services are beginning to recover. We will provide our next update within 30 minutes, or sooner if additional information becomes available.

Connectivity issues have been resolved, and we are currently monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

We are no longer experiencing connectivity issues. This event is now resolved, and the system is operating normally. Thank you for your patience and understanding.

The issue affecting new product activations and renewals has been resolved. Between 7:30 AM UTC and 8:40 AM UTC, some delays were observed due to a backlog in the processing queue. The backlog has now been fully cleared, and services within WatchGuard Cloud are operating normally. Our teams will continue to monitor the system to ensure ongoing stability. Thank you for your patience and understanding while we worked to resolve this issue.

We continue to work on reports of errors during migration to DNSWatch in WGC and have identified the issue. Failures are affecting customers who have invalid domains configured in legacy DNSWatch and are attempting to migrate. WGC DNSWatch has introduced domain validation before policies are created. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in approximately 8 hours, if not sooner.

Our systems show that reports of errors during migration to DNSWatch in WGC are returning to normal and we're monitoring to ensure system stability. We'll post our next update in approximately 60 minutes, if not sooner.

We are no longer experiencing errors during migration to DNSWatch in WGC and this incident is now resolved. The system is operating normally at this time.

We’ve identified a service degradation impacting the incident storage pipeline in the EU region. This is causing approximately 3.5 hours of delay in processing and storing incident data in ThreatSync. We’ll provide another update within the next hour or sooner if available.

Our engineering teams are actively preparing to deploy mitigation measures shortly to restore normal processing performance. We will continue to closely monitor the system to ensure stability as fixes are applied. The next update will be provided in 2 hours, or sooner if available.

We are still working hard to resolve this event. Our teams remain actively engaged in restoring normal operations, and we sincerely apologize for the impact this has caused. We'll post our next update in 2 hours, if not sooner.

A fix has been implemented to mitigate the delays, but the service is still degraded. Our teams are actively working on implementing a permanent fix. We'll post our next update in 4 hours, if not sooner.

A permanent fix has been deployed and the service is operating normally. We’re monitoring to ensure system stability. We'll post our next update in 60 minutes, if not sooner.

This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.