WatchGuard experienced a minor incident on July 23, 2026 affecting Web UI Login:::AMER and Web UI Login:::EMEA and 1 more component, lasting 4h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 03:31 PM UTC
We're investigating alerts on activations & logging into WatchGuard Cloud. Once we determine the impact and scale of this potential issue we'll post our next update in 30 minutes, if not sooner.
- investigating Jul 23, 2026, 03:58 PM UTC
We continue to work on alerts for activations, logins, and account creation on WatchGuard Cloud. We'll post our next update in 30 minutes, if not sooner.
- identified Jul 23, 2026, 04:26 PM UTC
We continue to work on alerts for activations, logins, and account creation and have identified networking issues. Our teams are working to restore normal operations, and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
- identified Jul 23, 2026, 05:25 PM UTC
We continue to remediate the networking issues impacting activations, logins, and account creation in WatchGuard Cloud. Work remains ongoing across multiple teams as we focus on restoring service functionality. We appreciate your continued patience and will post our next update in 60 minutes, if not sooner.
- identified Jul 23, 2026, 06:25 PM UTC
We continue to work on remediating the networking issues impacting activations, logins, and account creation in WatchGuard Cloud. The issue was caused by problems within our third-party infrastructure provider. Our teams continue working to restore full service functionality as quickly as possible. We appreciate your continued patience and apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
- monitoring Jul 23, 2026, 07:24 PM UTC
We are beginning to see service recovery for activations, logins, and account creation in WatchGuard Cloud. Services are returning to normal, and we are monitoring to ensure system stability. The issue was caused by problems within our third-party infrastructure provider. We appreciate your continued patience and will post our next update in 60 minutes, if not sooner.
- resolved Jul 23, 2026, 08:30 PM UTC
We are no longer experiencing issues with activations, logins, and account creation in WatchGuard Cloud, and this event is now resolved. Services are operating normally at this time. The issue was caused by problems within our third-party infrastructure provider. We appreciate your continued patience and apologize again for any impact this may have had on you or your customers.