WatchGuard incident

2026-07-24 - AMER - Issue with Firebox Management and DNS Services

Notice Resolved View vendor source →

WatchGuard experienced a notice incident on July 24, 2026 affecting Firebox Configuration:::AMER and Firebox Live Status:::AMER and 1 more component, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 01:58 PM UTC
Resolved
Jul 24, 2026, 03:01 PM UTC
Duration
1h 2m
Detected by Pingoru
Jul 24, 2026, 01:58 PM UTC

Affected components

Firebox Configuration:::AMERFirebox Live Status:::AMERWatchGuard Cloud DNS Resolvers:::AMER

Update timeline

  1. monitoring Jul 24, 2026, 01:58 PM UTC

    Between 11:07 UTC and 12:14 UTC, we identified and resolved an issue that impacted a subset of Firebox and DNS services in the AMER region, including Firebox Configuration, Firebox Live Status, and DNS services. The service is operating normally at this time and we are monitoring to ensure system stability. We apologize for the impact this may have had on you or your customers. Our next update will be posted in 60 minutes, if not sooner.

  2. resolved Jul 24, 2026, 03:01 PM UTC

    We are no longer experiencing alerts on Firebox and DNS services and this incident is now resolved. The service is operating normally at this time.