WatchGuard incident
2026-07-02 - GLOBAL - ThreatSync is not generating new incidents in all three regions
WatchGuard experienced a minor incident on July 2, 2026 affecting Incident Persistence:::EMEA and Incident Persistence:::AMER and 1 more component, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2026, 01:12 PM UTC
We're investigating alerts on ThreatSync incident service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
- identified Jul 02, 2026, 01:23 PM UTC
We continue to work on ThreatSync incidents service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
- identified Jul 02, 2026, 02:18 PM UTC
We are still working hard to resolve this event. Please check back at 30 minutes for updates. Thanks for your patience.
- monitoring Jul 02, 2026, 02:49 PM UTC
Our systems show alerts on ThreatSync incidents service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
- resolved Jul 02, 2026, 03:12 PM UTC
We are no longer experiencing alerts on ThreatSync incidents service and this incident is now resolved. The service is operating normally at this time.