WatchGuard incident
2026-06-19 - Global - WatchGuard Cloud support access
WatchGuard experienced a minor incident on June 19, 2026 affecting Account Administration:::AMER and Account Administration:::EMEA and 1 more component, lasting 5h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 19, 2026, 12:50 PM UTC
We have identified an issue affecting administration managed access in WatchGuard Cloud when some users try to enable support access. The team is already working on a fix, we will post our next update in 1 hour or earlier.
- identified Jun 19, 2026, 01:52 PM UTC
We continue to work on resolving the event affecting administration managed access in WatchGuard Cloud. Our team is working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 1 hour If not sooner.
- identified Jun 19, 2026, 02:56 PM UTC
We are still working hard to resolve this event. Please check back at 18:00 UTC for updates. Thanks for your patience.
- monitoring Jun 19, 2026, 05:35 PM UTC
A fix has been deployed to address the issue affecting the administration of managed access in WatchGuard Cloud when trying to enable support access. We are monitoring to ensure system stability. We'll post our next update in 30 minutes if not sooner.
- resolved Jun 19, 2026, 06:04 PM UTC
We are no longer experiencing errors while enabling managed access in WatchGuard Cloud. This incident is now resolved. The system is operating normally at this time.