[Europe] Data Processing Issue
Affected: VUSION Manager - EuropeVUSION Cloud API - Europe
Vusion Outage History
Vusion is up right nowVusion had 23 outages in the last 2 years totaling 109h 6m of downtime, averaging 0.9 incidents per month.
There were 23 Vusion outages since November 16, 2024 totaling 109h 6m of downtime. Each is summarised below. Incident details, duration, and resolution information.
[Europe] Azure Service Incident
Affected: VUSION Manager - EuropeVUSION Cloud API - Europe
Timeline · 3 updates
- identified Jul 01, 2026, 08:29 AM UTC
Dear VusionCloud users We are currently experiencing a service disruption caused by an ongoing Microsoft Azure incident affecting the infrastructure hosting the **apa-eu-2.vusion.io** endpoint. **Impact** Customers using the **apa-eu-2.vusion.io** endpoint may experience delays in data transmission and processing. **Important:** No data is being lost. Messages and events are being queued and will be processed once the Azure service is fully restored. Our teams are actively monitoring the situation and the incident at Microsoft. We will provide updates as soon as more information becomes available or the incident is resolved. We apologize for the inconvenience and appreciate your patience.
- monitoring Jul 01, 2026, 02:36 PM UTC
Microsoft has mitigated the Azure incident affecting the infrastructure behind the apa-eu-2.vusion.io endpoint. Customers may still experience residual delays in data transmission while the service fully recovers. No data has been lost. Any delayed messages and events remain queued and will continue to be processed. We are monitoring the situation closely and will provide a further update once the service is fully stable.
- resolved Jul 01, 2026, 04:01 PM UTC
The Microsoft Azure incident affecting the infrastructure behind the **apa-eu-2.vusion.io** endpoint has been resolved. Services have returned to normal operation, and any delayed messages have been processed. No data was lost during the incident. We will continue to monitor the platform to ensure service stability.
Slow UI and integration issues
Affected: VUSION Manager - EuropeVUSION Cloud API - Europe
Timeline · 4 updates
- investigating May 11, 2026, 08:22 AM UTC
Dear VusionCloud users, We are currently facing slowness and delays in the user interface, especially Vusion Manager. We are also observing an increase in API errors. Our engineers are actively investigating the problem and monitoring the situation. We will update with the progress. Thank you for your understanding.
- identified May 11, 2026, 09:43 AM UTC
The issue has been identified in one of our database used by the UI. Backend operations such as matching and integration were not impacted. Web UI and some API calls such as GET /events, GET /timelines or POST /search could experience slowness, timeouts or occasional errors. We have taken the necessary steps to fix the problem, and the situation should have improved greatly already.
- monitoring May 11, 2026, 09:57 AM UTC
All delayed events have been processed and the situation should be back to normal. We will keep monitoring the situation in the coming hours.
- resolved May 11, 2026, 02:09 PM UTC
The incident is now resolved. The service has been stable for several hours under close monitoring, with no recurrence observed. We are confident the situation is fully mitigated. Monitoring has now returned to normal operating conditions. Thank you for your support.
[SubOne] Secondary APs connectivity issue
Affected: VUSION Manager - Americas
Timeline · 3 updates
Europe API degradation
Timeline · 2 updates
UI slowness and timeouts
Affected: VUSION Manager - EuropeVUSION Cloud API - Europe
Timeline · 4 updates
- investigating Apr 29, 2026, 10:11 AM UTC
Dear VusionCloud users, We are experiencing high resource usage and scalability issues. We are currently investigating hte issue. Users may experience Gateway Timeout errors, or slowness in the user interface. No specific action is required on the users' side. Our engineers are actively working on this issue. THank you for your understanding.
- identified Apr 29, 2026, 10:46 AM UTC
The issue has been identified as a failed automatic scaling. Resources have been manually scaled out to handle the current load.
- monitoring Apr 29, 2026, 10:49 AM UTC
Manual scaling has been successfully performed. Failed operations are being replayed, and performance is back to expected levels. We will be actively monitoring the situation in the coming hours.
- resolved Apr 29, 2026, 12:36 PM UTC
All activity is now back to normal. All failed operations have been successfully replayed, and the platform is now fully available again. Thank you for your patience and understanding.
API quotas
Affected: VUSION Cloud API - EuropeVUSION Cloud API - Americas
Timeline · 1 update
[Europe] Transmitters' unstability
Affected: VUSION Manager - Europe
Timeline · 3 updates
- identified Jan 23, 2026, 10:01 AM UTC
Dear customers On January 23th, 2026, at 4:48 AM UTC, a subset of customers experienced a disruption to their Access Points (APs), which intermittently lost connection to VUSION Cloud. Issue is primarly linked to a certificate issue on VTransmit 001t005. Our cloud engineers are working on a workaround and are expecting a solution shortly We would like to thank you for your understanding.
- monitoring Jan 23, 2026, 10:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 23, 2026, 01:22 PM UTC
This incident has been resolved.
[Americas] SubOne access points offline
Affected: VUSION Manager - AmericasVUSION Cloud API - Americas
Timeline · 5 updates
- investigating Jan 20, 2026, 03:16 PM UTC
Dear VusionCloud users, We are currently investigating an issue impacting a subset of users. A large number of Subone access points are currently offline. While data integration and matchings are still being processed, label updates are currently affected in these stores. Our engineers are actively working on finding a solution. Thank you for your patience and understanding. The VusionCloud team
- investigating Jan 20, 2026, 05:13 PM UTC
We are still investigating the issue. Our engineers are currently narrowing down the causes for the incident, and working on a workaround. Thank you for your patience
- identified Jan 20, 2026, 08:12 PM UTC
The issue has been identified as a certificate issue. A workaround has been implemented and access points are coming online again.
- monitoring Jan 20, 2026, 08:26 PM UTC
Dear customers, A fix has been implemented and our engineers will keep monitoring. Thank you for your understanding.
- resolved Jan 21, 2026, 12:17 AM UTC
Dear customers, Our metrics show that the incident was fully resolved and operations resumed. No data has been lost and no action is needed from users. We thank you for your understanding during this event.
Item integration and matchings API unavailable
Affected: VUSION Cloud API - Europe
Timeline · 4 updates
- investigating Dec 04, 2025, 09:55 AM UTC
Dear users, An incident is currently affecting our platform in Europe, preventing matching and integration API calls to reach VusionCloud for a subset of customers. Clients may be experiencing 504 Gateway timeout errors while trying to reach VusionCloud Our engineers are currently investigating the issue. Affected customer are encouraged to wait until the incident is resolved before trying to send the calls again.
- identified Dec 04, 2025, 10:36 AM UTC
The issue has been identified, and a fix has been made as a workaround. Impacted customers can now resume sending data, APIs are now fully reachable again.
- monitoring Dec 04, 2025, 11:09 AM UTC
The fix has been implemented and services are fully usable again. We are closely monitoring the situation.
- resolved Dec 04, 2025, 12:14 PM UTC
No further consequence has been detected, and all systems are fully operational again. The incident is now closed.
AP authentication issue
Affected: VUSION Cloud API - EuropeVUSION Cloud API - Americas
Timeline · 5 updates
[Europe and US] Issues with adding/deleting APs
Affected: VUSION Manager - EuropeVUSION Manager - Americas
Timeline · 4 updates
- investigating Jul 15, 2025, 11:55 AM UTC
Dear customers, We have identified an issue with the service authenticating AP. It may cause disruptions when adding and deleting APs on VUSION Cloud. APs that disconnect and need to reconnect may stay offline as they have troubles being authenticated. We understand that such situations have major impact on your stores' operations and we are working to resolve as soon as possible. We will keep you informed as the situation progresses. Thank you for your understanding.
- identified Jul 15, 2025, 11:57 AM UTC
Dear customers, We have identified an issue with the service authenticating AP. It may cause disruptions when adding and deleting APs on VUSION Cloud. APs that disconnect and need to reconnect may stay offline as they have troubles being authenticated. We understand that such situations have major impact on your stores' operations and we are working to resolve as soon as possible. We will keep you informed as the situation progresses. Thank you for your understanding.
- monitoring Jul 15, 2025, 01:23 PM UTC
A fix has been implemented. Waiting connections are back online, and adding, updating and deleting access points is now working as expected again. We will keep monitoring the situation.
- resolved Jul 15, 2025, 02:07 PM UTC
The situation is now stable and services are working as expected.
[Europe] Slowness on data integration processing
Affected: VUSION Manager - Europe
Timeline · 2 updates
- monitoring Jun 13, 2025, 08:46 AM UTC
Dear customers, We have identified a processing slowness issue, for items data integration as well as matchings, that is impacting a subset of customers in Europe. Our engineers have found the root cause and they have solved the issues across the two impacted instances. Our metrics show improvement after the change is applied. No data has been lost. We will continue to monitor the situation closely and keep you updated. Thank you for your understanding.
- resolved Jun 13, 2025, 12:42 PM UTC
Dear customers, Our metrics are showing that the incident has been resolved. On behalf of VUSION Group, the whole Cloud team would like to apologize for the incident and to thank you for your understanding. Please be assured that we are committed to continuous improvement and that we strive to provide the best experience as possible.
[Europe] Offline access point for a subset of customers
Affected: VUSION Manager - Europe
Timeline · 3 updates
[Europe and US] Matching and Item data integration failures and delays
Affected: VUSION Cloud API - EuropeVUSION Cloud API - Americas
Timeline · 4 updates
- identified May 13, 2025, 01:53 AM UTC
Dear customers, We have identified a processing issue, for items data integration as well as matchings, that is impacting most customers in Europe and US environments. Our analysis has traced it to a change on Microsoft Azure. Our engineers have engaged with Azure support and are working on finding a workaround. No data has been lost. Once we recover operations, we will be able to process data. We understand that such situations have major impact in your stores' operations and we are working to resolve as soon as possible. We will keep you informed as the situation progresses. Thank you for your understanding.
- monitoring May 13, 2025, 03:54 AM UTC
Dear customers, Our engineers have found a workaround and they are rolling it out across instances. Our metrics show recovery after the change is applied. We will keep you informed as the workaround is deployed and data processed. Thank you for your understanding.
- monitoring May 13, 2025, 04:26 AM UTC
Dear customers, The change has been rolled out and our metrics are showing that the issue does not occur anymore. Additionally, our engineers are actively replaying all the matchings and item integrations that were received by the system but not executed during the disruption period. This ensures that all pending data is processed correctly without any loss. We will continue to monitor the situation closely and keep you updated. Thank you for your understanding.
- resolved May 13, 2025, 06:18 AM UTC
Dear customers, Metrics show full recovery and data has been processed. Transmissions are being processed as expected. We will work with Microsoft to avoid the risk of such incident and we will share the post-mortem, with necessary details. We would like to thank you for your understanding during this incident.
[US] Issue on Vusion Link QR code generation from Vusion Manager in the US
Timeline · 1 update
- resolved Apr 16, 2025, 09:45 AM UTC
Description: An issue has been identified in the generation of VusionLink QR codes. The QR code generation process requires access to our API management system. It was discovered that the rights of the function responsible for QR code generation on the API management system were inadvertently downgraded. This downgrade prevented the QR codes from being created successfully. Root Cause: The rights for the QR code generation function were unintentionally reduced, leading to a failure in the QR code creation process. Resolution: The necessary rights were restored on April 16, 2025, at 9:00 UTC. This action has resolved the issue, and the QR code generation process is now functioning as expected.
[US] SubOne Access-points instability
Affected: VUSION Manager - Americas
Timeline · 3 updates
- investigating Apr 09, 2025, 06:10 PM UTC
Dear customers, An issue is currently on-going with SubOne access-points. Our metrics are showing that SubOne AP experience major disconnections. This may impact pending transmissions. Our engineers are working on this and will keep you informed. Thank you for your understanding as we work this matter.
- monitoring Apr 09, 2025, 08:43 PM UTC
Dear customers, Engineers have performed maintenance operations and our metrics are showing stable connections now. We will keep monitoring and will update status. Thank you for your understanding.
- resolved Apr 09, 2025, 09:21 PM UTC
Our metrics show that this incident has been resolved. Thank you for your understanding.
Europe: Delay in data processing
Affected: VUSION Cloud API - Europe
Timeline · 3 updates
- identified Mar 18, 2025, 06:49 PM UTC
Dear customers, We have identified that some customers may be impacted by delays or errors in processing data, such as matchings or item updates. Our engineers have pinpointed it to Microsoft Azure network latency. We have escalated the matter to Microsoft Azure and we are monitoring closely. Our current analysis shows that no data is lost and that it will processed as soon as the issue is resolved. We will inform you of any changes. Thank you for your understanding.
- monitoring Mar 18, 2025, 06:55 PM UTC
Dear customers, Our metrics are showing that issue is resolved and data processing is done as expected. Our engineers will keep monitoring while we work with Microsoft to get a root cause analysis. Thank you for your understanding and continuous support, Your VUSION:Cloud team.
- resolved Mar 18, 2025, 07:42 PM UTC
Dear customers, our metrics are showing that the issue is resolved since one hour and all delayed data has been processed. Our engineers are working with Microsoft Azure to get a root cause on their end. We thank you for your understanding.
Slow integrations and matchings
Affected: VUSION Manager - AmericasVUSION Cloud API - Americas
Timeline · 6 updates
Slow interface and delays in displays
Affected: VUSION Manager - EuropeVUSION Cloud API - Europe
Timeline · 4 updates
- identified Feb 05, 2025, 09:42 AM UTC
Dear customers, We have identified delays in displaying information on Vusion Manager, and issues in labels status synchronization on Vusion Manager UI. The cause has been identified, and our engineers are actively working on fixing the situation. Please note that no data has been lost, and operations in the stores, such as updates and flash, are not impacted. On behalf of VusionGroup, the whole Cloud team would like to apologize for the incident and to thank you for your understanding
- identified Feb 05, 2025, 10:16 AM UTC
Delays and latency on Manager UI are now fixed. Our engineers are still rolling out the fix to prevent the same issue to occur in the future.
- monitoring Feb 05, 2025, 11:03 AM UTC
The fix has been rolled out. The situation is back to normal. We will be closely monitoring the situation for the next hours. Thank you for your understanding.
- resolved Feb 05, 2025, 04:04 PM UTC
The incident has been resolved. All services are back to normal, including the items research.
[Europe] ap-eu.vusion.io:64173 - delay in transmissions
Affected: VUSION Manager - EuropeVUSION Cloud API - Europe
Timeline · 5 updates
Vusion Link issue
Affected: VUSION Manager - EuropeVUSION Cloud API - Europe
Timeline · 3 updates
- investigating Nov 18, 2024, 11:07 AM UTC
We are aware of an issue causing Vision Link to display offline messages. Our team is actively investigating and working to resolve the problem as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as soon as they are available. Thank you for your understanding.
- monitoring Nov 18, 2024, 11:19 AM UTC
A fix has been implemented for the issue causing Vision Link to display offline messages and for matchings that were not functioning correctly. Our team is actively monitoring the system to ensure stability and optimal performance. We appreciate your patience as we worked to address these problems. If you experience any further issues, please don’t hesitate to contact us. Thank you for your understanding.
- resolved Nov 18, 2024, 11:56 AM UTC
Dear customers, Our metrics are showing that the workaround implemented has proven effective. Our engineers will keep monitoring the situation and investigating as to the root cause. We have identified an issue on Azure back-ends, and we are escalating to understand the cause. A postmortem report will be provided later. On behalf of VUSION group, please accept our apologies. We would like to thank you for your understanding.
Connection issues with Meraki APs
Affected: VUSION Manager - EuropeVUSION Manager - Americas