Slow UI and integration issues

Update timeline

1. investigating May 11, 2026, 08:22 AM UTC

   Dear VusionCloud users, We are currently facing slowness and delays in the user interface, especially Vusion Manager. We are also observing an increase in API errors. Our engineers are actively investigating the problem and monitoring the situation. We will update with the progress. Thank you for your understanding.

2. identified May 11, 2026, 09:43 AM UTC

   The issue has been identified in one of our database used by the UI. Backend operations such as matching and integration were not impacted. Web UI and some API calls such as GET /events, GET /timelines or POST /search could experience slowness, timeouts or occasional errors. We have taken the necessary steps to fix the problem, and the situation should have improved greatly already.

3. monitoring May 11, 2026, 09:57 AM UTC

   All delayed events have been processed and the situation should be back to normal. We will keep monitoring the situation in the coming hours.

4. resolved May 11, 2026, 02:09 PM UTC

   The incident is now resolved. The service has been stable for several hours under close monitoring, with no recurrence observed. We are confident the situation is fully mitigated. Monitoring has now returned to normal operating conditions. Thank you for your support.