Vusion experienced a major incident on January 20, 2026 affecting VUSION Manager - Americas and VUSION Cloud API - Americas, lasting 9h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 20, 2026, 03:16 PM UTC
Dear VusionCloud users, We are currently investigating an issue impacting a subset of users. A large number of Subone access points are currently offline. While data integration and matchings are still being processed, label updates are currently affected in these stores. Our engineers are actively working on finding a solution. Thank you for your patience and understanding. The VusionCloud team
- investigating Jan 20, 2026, 05:13 PM UTC
We are still investigating the issue. Our engineers are currently narrowing down the causes for the incident, and working on a workaround. Thank you for your patience
- identified Jan 20, 2026, 08:12 PM UTC
The issue has been identified as a certificate issue. A workaround has been implemented and access points are coming online again.
- monitoring Jan 20, 2026, 08:26 PM UTC
Dear customers, A fix has been implemented and our engineers will keep monitoring. Thank you for your understanding.
- resolved Jan 21, 2026, 12:17 AM UTC
Dear customers, Our metrics show that the incident was fully resolved and operations resumed. No data has been lost and no action is needed from users. We thank you for your understanding during this event.