Vusion experienced a major incident on December 4, 2025 affecting VUSION Cloud API - Europe, lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 04, 2025, 09:55 AM UTC
Dear users, An incident is currently affecting our platform in Europe, preventing matching and integration API calls to reach VusionCloud for a subset of customers. Clients may be experiencing 504 Gateway timeout errors while trying to reach VusionCloud Our engineers are currently investigating the issue. Affected customer are encouraged to wait until the incident is resolved before trying to send the calls again.
- identified Dec 04, 2025, 10:36 AM UTC
The issue has been identified, and a fix has been made as a workaround. Impacted customers can now resume sending data, APIs are now fully reachable again.
- monitoring Dec 04, 2025, 11:09 AM UTC
The fix has been implemented and services are fully usable again. We are closely monitoring the situation.
- resolved Dec 04, 2025, 12:14 PM UTC
No further consequence has been detected, and all systems are fully operational again. The incident is now closed.