Vusion incident
[Europe and US] Issues with adding/deleting APs
Vusion experienced a notice incident on July 15, 2025 affecting VUSION Manager - Europe and VUSION Manager - Americas, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2025, 11:55 AM UTC
Dear customers, We have identified an issue with the service authenticating AP. It may cause disruptions when adding and deleting APs on VUSION Cloud. APs that disconnect and need to reconnect may stay offline as they have troubles being authenticated. We understand that such situations have major impact on your stores' operations and we are working to resolve as soon as possible. We will keep you informed as the situation progresses. Thank you for your understanding.
- identified Jul 15, 2025, 11:57 AM UTC
Dear customers, We have identified an issue with the service authenticating AP. It may cause disruptions when adding and deleting APs on VUSION Cloud. APs that disconnect and need to reconnect may stay offline as they have troubles being authenticated. We understand that such situations have major impact on your stores' operations and we are working to resolve as soon as possible. We will keep you informed as the situation progresses. Thank you for your understanding.
- monitoring Jul 15, 2025, 01:23 PM UTC
A fix has been implemented. Waiting connections are back online, and adding, updating and deleting access points is now working as expected again. We will keep monitoring the situation.
- resolved Jul 15, 2025, 02:07 PM UTC
The situation is now stable and services are working as expected.