Vusion experienced a major incident on January 23, 2026 affecting VUSION Manager - Europe, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
VUSION Manager - Europe
Update timeline
- identified Jan 23, 2026, 10:01 AM UTC
Dear customers On January 23th, 2026, at 4:48 AM UTC, a subset of customers experienced a disruption to their Access Points (APs), which intermittently lost connection to VUSION Cloud. Issue is primarly linked to a certificate issue on VTransmit 001t005. Our cloud engineers are working on a workaround and are expecting a solution shortly We would like to thank you for your understanding.
- monitoring Jan 23, 2026, 10:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 23, 2026, 01:22 PM UTC
This incident has been resolved.