Vusion experienced a minor incident on April 29, 2026 affecting VUSION Manager - Europe and VUSION Cloud API - Europe, lasting 2h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 29, 2026, 10:11 AM UTC
Dear VusionCloud users, We are experiencing high resource usage and scalability issues. We are currently investigating hte issue. Users may experience Gateway Timeout errors, or slowness in the user interface. No specific action is required on the users' side. Our engineers are actively working on this issue. THank you for your understanding.
- identified Apr 29, 2026, 10:46 AM UTC
The issue has been identified as a failed automatic scaling. Resources have been manually scaled out to handle the current load.
- monitoring Apr 29, 2026, 10:49 AM UTC
Manual scaling has been successfully performed. Failed operations are being replayed, and performance is back to expected levels. We will be actively monitoring the situation in the coming hours.
- resolved Apr 29, 2026, 12:36 PM UTC
All activity is now back to normal. All failed operations have been successfully replayed, and the platform is now fully available again. Thank you for your patience and understanding.