Vusion incident

[US] Issue on Vusion Link QR code generation from Vusion Manager in the US

Notice Resolved View vendor source →

Vusion experienced a notice incident on April 15, 2025, lasting –. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2025, 12:00 PM UTC
Resolved
Apr 15, 2025, 12:00 PM UTC
Duration
–
Detected by Pingoru
Apr 15, 2025, 12:00 PM UTC

Update timeline

  1. resolved Apr 16, 2025, 09:45 AM UTC

    Description: An issue has been identified in the generation of VusionLink QR codes. The QR code generation process requires access to our API management system. It was discovered that the rights of the function responsible for QR code generation on the API management system were inadvertently downgraded. This downgrade prevented the QR codes from being created successfully. Root Cause: The rights for the QR code generation function were unintentionally reduced, leading to a failure in the QR code creation process. Resolution: The necessary rights were restored on April 16, 2025, at 9:00 UTC. This action has resolved the issue, and the QR code generation process is now functioning as expected.