Vusion experienced a notice incident on February 5, 2025 affecting VUSION Manager - Europe and VUSION Cloud API - Europe, lasting 6h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 05, 2025, 09:42 AM UTC
Dear customers, We have identified delays in displaying information on Vusion Manager, and issues in labels status synchronization on Vusion Manager UI. The cause has been identified, and our engineers are actively working on fixing the situation. Please note that no data has been lost, and operations in the stores, such as updates and flash, are not impacted. On behalf of VusionGroup, the whole Cloud team would like to apologize for the incident and to thank you for your understanding
- identified Feb 05, 2025, 10:16 AM UTC
Delays and latency on Manager UI are now fixed. Our engineers are still rolling out the fix to prevent the same issue to occur in the future.
- monitoring Feb 05, 2025, 11:03 AM UTC
The fix has been rolled out. The situation is back to normal. We will be closely monitoring the situation for the next hours. Thank you for your understanding.
- resolved Feb 05, 2025, 04:04 PM UTC
The incident has been resolved. All services are back to normal, including the items research.