pingoru pingoru Vlens had 12 outages in the last 2 years totaling 56h 46m of downtime, averaging 0.5 incidents per month.
There were 12 Vlens outages since August 14, 2026 totaling 56h 46m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Status: Resolved Between 23:40 on 17 October and 06:40 on 18 October 2026 (Cairo time, UTC+3), FRA services were partially unavailable. NTRA and CSO inquiries could not be completed during this period, and requests sent in that window may have failed. Service was fully restored at 06:40 and has been working normally since. If any of your requests failed during this window, please resubmit them.
Status: Investigating We are currently observing errors from NTRA and CSO services, which may result in intermittent failures or service instability. We are monitoring the situation and will provide updates as they become available. Affected components CSO (Partial outage) NTRA (Partial outage)
Status: Resolved Resolved Affected components CSO (Operational) NTRA (Operational)
Status: Investigating NTRA and CSO inquiry services are currently unavailable, and affected inquiries may fail during this period. Our engineering team is engaged and investigating. We will provide updates as soon as more information becomes available. Affected components CSO (Full outage) NTRA (Full outage) Contract Storage (Full outage)
Status: Identified We are currently experiencing a connectivity issue affecting communication with FRA services. As a result, NTRA inquiries, CSO inquiries, and Contract Storage services are currently unavailable. We are in continuous coordination with the FRA team and working to restore normal service as soon as possible. Further updates will follow. Affected components Contract Storage (Full outage) CSO (Full outage) NTRA (Full outage)
Status: Resolved The connectivity issue affecting NTRA, CSO, and Contract Storage services has been resolved following coordination with the FRA team. All affected services are now operating normally. We will continue monitoring to ensure stability. Affected components CSO (Operational) NTRA (Operational) Contract Storage (Operational)
Status: Investigating Vodafone’s SMS service is currently experiencing a high error rate and increased latency, which may impact OTP delivery. We are actively monitoring the situation and will provide updates as they become available. Affected components OTP (Degraded performance)
Status: Resolved We are no longer observing errors or increased latency from Vodafone’s SMS service. OTP delivery appears to have returned to normal. We will continue monitoring to ensure service stability. Affected components OTP (Operational)
Status: Investigating Our engineering team is actively investigating the issue and working to restore normal performance. We will provide further updates as they become available. Affected components Signing Services (Degraded performance) Registration and Login (Degraded performance) Identity Verification (Degraded performance) CSO (Degraded performance) NTRA (Degraded performance) OTP (Degraded performance) Contract Storage (Degraded performance)
Status: Resolved The issue causing higher-than-usual latency has been resolved, and services are now operating normally. Our engineering team will continue monitoring to ensure service stability. Affected components Signing Services (Operational) Registration and Login (Operational) Identity Verification (Operational) CSO (Operational) NTRA (Operational) OTP (Operational) Contract Storage (Operational)
Status: Investigating Users may receive a Service Error, and affected NTRA inquiries will fail. The FRA team has been informed and is currently investigating the issue. We will provide further updates as they become available. Affected components NTRA (Partial outage)
Status: Resolved The issue affecting NTRA inquiries for Etisalat and WE numbers has been resolved. Services are now operating normally, and inquiries are being processed successfully. Affected components NTRA (Operational)
Status: Investigating Users may receive a Phone Ownership Service Error when attempting to use services associated with affected numbers (012). The FRA team has been informed and is currently investigating the issue to restore normal service as soon as possible. We will provide further updates as they become available. Affected components NTRA (Partial outage)
Status: Identified We remain in continuous communication with the FRA team. NTRA has confirmed that the issue is on their side and their team is actively working to resolve it. We will continue to provide updates as more information becomes available. Affected components NTRA (Partial outage)
Status: Resolved Resolved. The issue affecting NTRA inquiries for Orange (012) numbers has been resolved. Services are now operating normally, and inquiries are being processed successfully. We will continue monitoring the service to ensure stability. Affected components NTRA (Operational)
Status: Investigating We are currently experiencing service disruptions that may cause requests to time out. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide updates as more information becomes available. Affected components Signing Services (Partial outage) Registration and Login (Partial outage) Identity Verification (Partial outage) CSO (Partial outage) NTRA (Partial outage) OTP (Partial outage) Contract Storage (Partial outage)
Status: Monitoring The issue has been resolved, and our services are now operating normally. We will continue to monitor the system closely. Affected components Registration and Login (Operational) Identity Verification (Operational) CSO (Operational) NTRA (Operational) OTP (Operational) Contract Storage (Operational) Signing Services (Operational)
Status: Resolved Services are stable and operating normally. The issue was identified as a data center network issue that affected the reachability of our public IPs. We apologize for the disruption and are working closely with our data center provider to ensure preventive measures are in place to avoid recurrence. Affected components Contract Storage (Operational) Signing Services (Operational) Registration and Login (Operational) Identity Verification (Operational) CSO (Operational) NTRA (Operational) OTP (Operational)
Status: Investigating We are facing intermittent interruptions. Our team is investigating. Affected components OTP (Partial outage) Contract Storage (Partial outage) Signing Services (Partial outage) Registration and Login (Partial outage) Identity Verification (Partial outage) CSO (Partial outage) NTRA (Partial outage)
Status: Resolved Our service are operating normally. We are monitoring to ensure stability. Affected components Contract Storage (Operational) Signing Services (Operational) Registration and Login (Operational) Identity Verification (Operational) CSO (Operational) NTRA (Operational) OTP (Operational)
Status: Investigating We are currently experiencing service disruptions that may cause intermittent interruptions for some users. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide updates as more information becomes available. Affected components Signing Services (Degraded performance) Registration and Login (Degraded performance) Identity Verification (Degraded performance)
Status: Investigating We are currently experiencing a service outage affecting our services. Our team is actively investigating the issue and working to restore service as quickly as possible. We will provide updates as more information becomes available. Affected components Signing Services (Full outage) Registration and Login (Full outage) Identity Verification (Full outage)
Status: Monitoring Our services are back online. Our team is monitoring to ensure stability. Affected components Signing Services (Operational) Registration and Login (Operational) Identity Verification (Operational)
Status: Resolved The issue has been resolved, and all services are operating normally. We will continue to monitor the system to ensure stability. Affected components Signing Services (Operational) Registration and Login (Operational) Identity Verification (Operational)
Status: Investigating We are facing some issues. Our team is investigating to identify the issue and restore services as soon as possible. Affected components NTRA (Degraded performance) OTP (Degraded performance) Contract Storage (Degraded performance) Signing Services (Degraded performance) Registration and Login (Degraded performance) Identity Verification (Degraded performance) CSO (Degraded performance)
Status: Monitoring All services have been restored and our team is monitoring. Affected components Signing Services (Operational) Registration and Login (Operational) Identity Verification (Operational) CSO (Operational) NTRA (Operational) OTP (Operational) Contract Storage (Operational)
Status: Investigating Our services are currently unstable. Our team is investigating. Affected components OTP (Degraded performance) Contract Storage (Degraded performance) Signing Services (Degraded performance) Registration and Login (Degraded performance) Identity Verification (Degraded performance) CSO (Degraded performance) NTRA (Degraded performance)
Status: Monitoring Our services are operating normally. Our team is monitoring. Affected components Contract Storage (Operational) Signing Services (Operational) Registration and Login (Operational) Identity Verification (Operational) CSO (Operational) NTRA (Operational) OTP (Operational)
Status: Monitoring Our team is investigating the cause of the interruptions. Affected components Identity Verification (Degraded performance) CSO (Degraded performance) NTRA (Degraded performance) OTP (Degraded performance) Contract Storage (Degraded performance) Signing Services (Degraded performance) Registration and Login (Degraded performance)
Status: Resolved All services are restored and operating normally. Affected components Signing Services (Operational) Registration and Login (Operational) Identity Verification (Operational) CSO (Operational) NTRA (Operational) OTP (Operational) Contract Storage (Operational)
Status: Investigating We are experiencing issues impacting our services. Our team is investigating. Affected components Registration and Login (Degraded performance) Identity Verification (Degraded performance)
Status: Monitoring Our team addressed the issue and services are now recovering. Affected components Registration and Login (Degraded performance) Identity Verification (Degraded performance)
Status: Resolved The issue has been resolved. All services are operating normally. Affected components Registration and Login (Operational) Identity Verification (Operational)