Vlens incident
We are currently experiencing service disruptions.
Vlens experienced a minor incident on September 10, 2026 affecting Registration and Login and Identity Verification and 1 more component, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2026, 07:32 PM UTC
Status: Investigating We are currently experiencing service disruptions that may cause requests to time out. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide updates as more information becomes available. Affected components Signing Services (Partial outage) Registration and Login (Partial outage) Identity Verification (Partial outage) CSO (Partial outage) NTRA (Partial outage) OTP (Partial outage) Contract Storage (Partial outage)
- monitoring Sep 10, 2026, 08:28 PM UTC
Status: Monitoring The issue has been resolved, and our services are now operating normally. We will continue to monitor the system closely. Affected components Registration and Login (Operational) Identity Verification (Operational) CSO (Operational) NTRA (Operational) OTP (Operational) Contract Storage (Operational) Signing Services (Operational)
- resolved Sep 10, 2026, 08:38 PM UTC
Status: Resolved Services are stable and operating normally. The issue was identified as a data center network issue that affected the reachability of our public IPs. We apologize for the disruption and are working closely with our data center provider to ensure preventive measures are in place to avoid recurrence. Affected components Contract Storage (Operational) Signing Services (Operational) Registration and Login (Operational) Identity Verification (Operational) CSO (Operational) NTRA (Operational) OTP (Operational)