Vlens experienced a minor incident on August 25, 2026 affecting Registration and Login and Identity Verification and 1 more component, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2026, 10:30 AM UTC
Status: Investigating We are currently experiencing service disruptions that may cause intermittent interruptions for some users. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide updates as more information becomes available. Affected components Signing Services (Degraded performance) Registration and Login (Degraded performance) Identity Verification (Degraded performance)
- investigating Aug 25, 2026, 11:10 AM UTC
Status: Investigating We are currently experiencing a service outage affecting our services. Our team is actively investigating the issue and working to restore service as quickly as possible. We will provide updates as more information becomes available. Affected components Signing Services (Full outage) Registration and Login (Full outage) Identity Verification (Full outage)
- monitoring Aug 25, 2026, 11:46 AM UTC
Status: Monitoring Our services are back online. Our team is monitoring to ensure stability. Affected components Signing Services (Operational) Registration and Login (Operational) Identity Verification (Operational)
- resolved Aug 25, 2026, 01:08 PM UTC
Status: Resolved The issue has been resolved, and all services are operating normally. We will continue to monitor the system to ensure stability. Affected components Signing Services (Operational) Registration and Login (Operational) Identity Verification (Operational)