Vlens incident
We are currently experiencing service degradation.
Vlens experienced a minor incident on October 4, 2026 affecting Registration and Login and Identity Verification and 1 more component, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 04, 2026, 02:57 PM UTC
Status: Investigating Our engineering team is actively investigating the issue and working to restore normal performance. We will provide further updates as they become available. Affected components Signing Services (Degraded performance) Registration and Login (Degraded performance) Identity Verification (Degraded performance) CSO (Degraded performance) NTRA (Degraded performance) OTP (Degraded performance) Contract Storage (Degraded performance)
- resolved Oct 04, 2026, 03:43 PM UTC
Status: Resolved The issue causing higher-than-usual latency has been resolved, and services are now operating normally. Our engineering team will continue monitoring to ensure service stability. Affected components Signing Services (Operational) Registration and Login (Operational) Identity Verification (Operational) CSO (Operational) NTRA (Operational) OTP (Operational) Contract Storage (Operational)