Vlens incident

NTRA Partial Outage Affecting Orange (012) Numbers

Minor Resolved View vendor source →

Vlens experienced a minor incident on September 17, 2026 affecting NTRA, lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 11:30 AM UTC
Resolved
Sep 19, 2026, 07:36 AM UTC
Duration
1d 20h
Detected by Pingoru
Sep 17, 2026, 11:30 AM UTC

Affected components

NTRA

Update timeline

  1. investigating Sep 17, 2026, 11:30 AM UTC

    Status: Investigating Users may receive a Phone Ownership Service Error when attempting to use services associated with affected numbers (012). The FRA team has been informed and is currently investigating the issue to restore normal service as soon as possible. We will provide further updates as they become available. Affected components NTRA (Partial outage)

  2. identified Sep 18, 2026, 10:48 AM UTC

    Status: Identified We remain in continuous communication with the FRA team. NTRA has confirmed that the issue is on their side and their team is actively working to resolve it. We will continue to provide updates as more information becomes available. Affected components NTRA (Partial outage)

  3. resolved Sep 19, 2026, 07:36 AM UTC

    Status: Resolved Resolved. The issue affecting NTRA inquiries for Orange (012) numbers has been resolved. Services are now operating normally, and inquiries are being processed successfully. We will continue monitoring the service to ensure stability. Affected components NTRA (Operational)