Vlens experienced a minor incident on August 24, 2026 affecting Registration and Login and Identity Verification and 1 more component, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 24, 2026, 12:52 PM UTC
Status: Investigating We are facing some issues. Our team is investigating to identify the issue and restore services as soon as possible. Affected components NTRA (Degraded performance) OTP (Degraded performance) Contract Storage (Degraded performance) Signing Services (Degraded performance) Registration and Login (Degraded performance) Identity Verification (Degraded performance) CSO (Degraded performance)
- monitoring Aug 24, 2026, 01:10 PM UTC
Status: Monitoring All services have been restored and our team is monitoring. Affected components Signing Services (Operational) Registration and Login (Operational) Identity Verification (Operational) CSO (Operational) NTRA (Operational) OTP (Operational) Contract Storage (Operational)
- investigating Aug 24, 2026, 01:12 PM UTC
Status: Investigating Our services are currently unstable. Our team is investigating. Affected components OTP (Degraded performance) Contract Storage (Degraded performance) Signing Services (Degraded performance) Registration and Login (Degraded performance) Identity Verification (Degraded performance) CSO (Degraded performance) NTRA (Degraded performance)
- monitoring Aug 24, 2026, 01:23 PM UTC
Status: Monitoring Our services are operating normally. Our team is monitoring. Affected components Contract Storage (Operational) Signing Services (Operational) Registration and Login (Operational) Identity Verification (Operational) CSO (Operational) NTRA (Operational) OTP (Operational)
- monitoring Aug 24, 2026, 02:49 PM UTC
Status: Monitoring Our team is investigating the cause of the interruptions. Affected components Identity Verification (Degraded performance) CSO (Degraded performance) NTRA (Degraded performance) OTP (Degraded performance) Contract Storage (Degraded performance) Signing Services (Degraded performance) Registration and Login (Degraded performance)
- resolved Aug 24, 2026, 04:08 PM UTC
Status: Resolved All services are restored and operating normally. Affected components Signing Services (Operational) Registration and Login (Operational) Identity Verification (Operational) CSO (Operational) NTRA (Operational) OTP (Operational) Contract Storage (Operational)