VitalSource Outage History

VitalSource is up right now

VitalSource had 14 outages in the last 2 years totaling 112h 10m of downtime — averaging 0.6 incidents per month.

There were 14 VitalSource outages since July 12, 2025 totaling 112h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.vitalsource.com

Critical June 26, 2026

The VitalSource Store and Sampling platform is currently down. We are investigating.

Detected by Pingoru
Jun 26, 2026, 09:12 AM UTC
Resolved
Jun 26, 2026, 10:11 AM UTC
Duration
58m
Affected: Store, Sampling and Ecommerce Platform
Timeline · 3 updates
  1. investigating Jun 26, 2026, 09:12 AM UTC

    We are currently experiencing a service degradation. We are investigation.

  2. monitoring Jun 26, 2026, 09:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 26, 2026, 10:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 22, 2026

Verba Collect is experiencing issues.

Detected by Pingoru
Jun 22, 2026, 06:50 PM UTC
Resolved
Jun 22, 2026, 07:24 PM UTC
Duration
33m
Affected: Verba Collect
Timeline · 3 updates
  1. identified Jun 22, 2026, 06:50 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jun 22, 2026, 07:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 22, 2026, 07:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 4, 2026

Instructure Security Incident

Detected by Pingoru
May 04, 2026, 04:02 PM UTC
Resolved
May 06, 2026, 02:04 PM UTC
Duration
1d 22h
Timeline · 2 updates
  1. monitoring May 04, 2026, 04:02 PM UTC

    Instructure has confirmed a security Incident on their systems. Although VitalSource has not been impacted, we are monitoring our integrations with them closely and assisting Instructure where feasible. For more information, go to: https://status.instructure.com.

  2. resolved May 06, 2026, 02:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 28, 2026

store and ecommmerce platform is having issues

Detected by Pingoru
Mar 28, 2026, 12:55 AM UTC
Resolved
Mar 28, 2026, 01:19 AM UTC
Duration
23m
Affected: Store, Sampling and Ecommerce Platform
Timeline · 3 updates
  1. investigating Mar 28, 2026, 12:55 AM UTC

    We are currently investigating this issue.

  2. monitoring Mar 28, 2026, 01:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 28, 2026, 01:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 10, 2026

Third-Party Integration Disruption – MBS

Detected by Pingoru
Mar 10, 2026, 12:49 PM UTC
Resolved
Mar 12, 2026, 12:42 PM UTC
Duration
1d 23h
Affected: Verba Compare
Timeline · 2 updates
  1. identified Mar 10, 2026, 12:49 PM UTC

    We are aware of an issue affecting the MBS/Verba integration that may impact course material shopping for students at MBS-connected institutions. Additionally, students with recent enrollment changes (new enrollments or newly added sections) may experience access delays. Students with existing enrollments are unaffected. This issue originates with MBS and is currently under investigation by their team. VitalSource systems are fully operational. We are in direct contact with MBS and are actively monitoring. We will provide updates as the situation develops.

  2. resolved Mar 12, 2026, 12:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 27, 2026

Service Disruption

Detected by Pingoru
Jan 27, 2026, 02:22 AM UTC
Resolved
Jan 27, 2026, 03:14 AM UTC
Duration
52m
Affected: Store, Sampling and Ecommerce PlatformAkademos TextbookX
Timeline · 5 updates
  1. investigating Jan 27, 2026, 02:22 AM UTC

    We are investigating an issue affecting checkout on our store platform.

  2. investigating Jan 27, 2026, 02:29 AM UTC

    We are continuing to investigate this issue.

  3. identified Jan 27, 2026, 02:53 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jan 27, 2026, 02:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 27, 2026, 03:14 AM UTC

    This incident has been resolved. A failure in one of our underlying services caused this disruption, but we have successfully restored service.

Read the full incident report →

Notice November 18, 2025

Cloudflare Service Disruption Impacting VitalSource Services

Detected by Pingoru
Nov 18, 2025, 02:53 PM UTC
Resolved
Nov 18, 2025, 06:33 PM UTC
Duration
3h 39m
Timeline · 2 updates
  1. monitoring Nov 18, 2025, 02:53 PM UTC

    We are currently experiencing intermittent availability issues across VitalSource services due to an ongoing incident with our upstream provider, Cloudflare. While Cloudflare updates indicate a fix has been implemented, we are continuing to observe impact on our platforms. We are actively monitoring the situation and Cloudflare's official status updates here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  2. resolved Nov 18, 2025, 06:33 PM UTC

    Cloudflare has reported that its services are currently operating normally. They are no longer observing elevated errors or latency across the Cloudflare network.

Read the full incident report →

Critical September 23, 2025

Service Disruption Impacting Explore

Detected by Pingoru
Sep 23, 2025, 10:15 PM UTC
Resolved
Sep 23, 2025, 11:39 PM UTC
Duration
1h 23m
Affected: VitalSource Explore
Timeline · 3 updates
  1. investigating Sep 23, 2025, 10:15 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 23, 2025, 10:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 23, 2025, 11:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 25, 2025

We are experiencing degraded performance across our systems

Detected by Pingoru
Aug 25, 2025, 02:45 PM UTC
Resolved
Aug 25, 2025, 09:09 PM UTC
Duration
6h 23m
Affected: V3/V4 APIsVitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrationsBookshelf OnlineManage PlatformStore, Sampling and Ecommerce PlatformVitalSource ExploreAnalyticsAcrobatiqVerba CollectVerba ConnectVerba CompeteVerba CompareAkademos TextbookX
Timeline · 9 updates

Read the full incident report →

Notice August 19, 2025

Launch Performance Issues

Detected by Pingoru
Aug 19, 2025, 06:55 PM UTC
Resolved
Aug 19, 2025, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 19, 2025, 06:55 PM UTC

    Between 11:15 and 11:50 am ET on August 19, our Launch service experienced degraded performance due to excessive database load from background job activity, which our teams quickly identified and resolved by isolating the problematic processes.

Read the full incident report →

Major August 18, 2025

Slowness and intermitent issues in our ecosystem

Detected by Pingoru
Aug 18, 2025, 08:12 PM UTC
Resolved
Aug 18, 2025, 09:01 PM UTC
Duration
48m
Affected: VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations
Timeline · 2 updates
  1. investigating Aug 18, 2025, 08:12 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 18, 2025, 09:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 18, 2025

Issues accross our Ecosystem

Detected by Pingoru
Jul 18, 2025, 03:19 PM UTC
Resolved
Jul 18, 2025, 04:20 PM UTC
Duration
1h
Affected: V3/V4 APIsVitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrationsBookshelf OnlineManage PlatformStore, Sampling and Ecommerce PlatformVitalSource ExploreAnalyticsAcrobatiqVerba CollectVerba ConnectVerba CompeteVerba CompareAkademos TextbookX
Timeline · 5 updates
  1. investigating Jul 18, 2025, 03:19 PM UTC

    We are investigating this issue, early indicators are that this is related to broad Google Cloud Issues

  2. monitoring Jul 18, 2025, 04:02 PM UTC

    It appears Google Cloud has stablilized issues, we have recovered, we are monitoring for any lingering issues.

  3. monitoring Jul 18, 2025, 04:04 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 18, 2025, 04:20 PM UTC

    This incident has been resolved.

  5. postmortem Jul 23, 2025, 02:36 PM UTC

    Google Cloud has identified the root cause of the incident that affected VitalSource services, along with other major parts of the internet. We are continuing to monitor the situation and will provide updates as needed. Details here: [https://status.cloud.google.com/incidents/8cY8jdUpEGGbsSMSQk7J](https://status.cloud.google.com/incidents/8cY8jdUpEGGbsSMSQk7J)

Read the full incident report →

Critical July 12, 2025

Launch is offline - we are investigating

Detected by Pingoru
Jul 12, 2025, 08:30 PM UTC
Resolved
Jul 12, 2025, 09:14 PM UTC
Duration
43m
Affected: VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations
Timeline · 3 updates
  1. investigating Jul 12, 2025, 08:30 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 12, 2025, 09:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 12, 2025, 09:14 PM UTC

    This incident has been resolved.

Read the full incident report →