There were 11 Virtuous outages since February 5, 2026 totaling 143h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.
According to our monitoring system this service has become unresponsive, we’re investigating.
Service is back up.
We are currently experiencing intermittent slowness affecting some customers. Our engineering team is actively investigating the issue and working to restore normal performance. We will provide updates as more information becomes available.
Internal teams have confirmed that the noted intermittent slowness is resolved. Please reach out to support should your organization see otherwise.
We’re aware of the sync issue and are actively looking into it. Our engineering team is reviewing the data pipelines and sync processes to deploy a fix.
Data is now displaying as expected for Analytics, Data Share, and Insights. Please reach out to support if additional unexpected latency is seen.
We are currently investigating an issue where gift imports from Virtuous Raise are appearing duplicated and remaining stuck in processing. In some cases, imports may appear empty or delayed. Our team is actively working to identify the cause and restore normal processing. We will provide updates as more information becomes available.
The issue causing Raise gift imports to become stuck in processing has been resolved. Imports are now processing as expected. We will continue to monitor to ensure ongoing stability.
There is an active incident impacting Data Share: data is not updating, and some table names have changed unexpectedly. Our engineering team is investigating and will restore normal operation as soon as possible.
Data Share is now working as expected. We will continue monitoring to ensure full stability.
We are currently investigating an issue where Virtuous Analytics and Insights are missing data from March 12. Our engineering team is actively working to identify the cause and restore the missing data. We will provide updates as more information becomes available.
Data is now displaying as expected for Analytics and Insights. Please reach out to support if additional unexpected latency is seen.
We are investigating an issue where some users may be logged into a Sandbox (testing) environment, instead of their live Production environment. Your Production data remains safe and there is no risk of data loss. Our team is actively working to resolve the issue and restore normal behavior. We will provide updates as more information becomes available.
We have identified the root cause of the issue causing test sandbox data to appear in the application. Our engineering team is actively working on a resolution. We will provide another update once the fix has been deployed or if timelines change.
We identified the cause of the issue where some users briefly saw sandbox test data in the application. A system configuration change caused user sessions to temporarily point to a sandbox environment. To be clear, no customer data was exposed to other organizations. The data displayed was only internal test data from our sandbox environment. Our team has applied a fix to restore all users to their correct environment and ensure this does not happen again. Please let us know if you have any other questions or notice anything unusual. Thank you for your patience while we worked through this.
Linking a gift to a recurring gift schedule is currently not functioning as expected. Our engineering team is aware and actively working on a fix. We will provide updates as soon as we have more information.
Linking a gift to a recurring gift schedule is now functioning normally. We will continue monitoring to ensure full stability.
Quick Search is currently not functioning as expected. Our engineering team is aware and actively working on a fix. In the meantime, you may use filters or queries to search your data. We will provide updates as soon as we have more information.
The issue affecting Quick Search has been resolved, and the feature is now functioning normally. We will continue monitoring to ensure full stability.
The creation and sending of scheduled reports in Virtuous Analytics is currently unavailable. Our team is actively investigating the issue and working to restore functionality as quickly as possible. Updates will be provided as more information becomes available.
The issue affecting the creation and sending of scheduled reports in Virtuous Analytics has been resolved. Scheduled reporting is now operating normally. Thank you for your patience while we worked through this issue.
We’re aware of the sync issue and are actively looking into it. Our engineering team is reviewing the data pipelines and sync processes to deploy a fix.
Our internal teams have moved this minor incident to a resolved status. Please reach out to support if additional unexpected latency is seen.
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