Virtuous Outage History

Data added after 1:30 PM PT yesterday was not synced because the nightly run failed. We’re actively investigating, and our engineering team is reviewing the data pipelines and sync processes to implement a fix.

We are currently processing the sync. Our estimated time to resolution is approximately 3 hours. We appreciate your patience while this is being resolved.

We’re aware of the sync issue and are actively looking into it. Our engineering team is reviewing the data pipelines and sync processes to deploy a fix.

We are aware of an issue where the navigation tab on the contact record temporarily disappears. Our engineering team is aware and actively working on a fix. We will provide updates as soon as we have more information.

We are currently investigating analytics failures relating to the gift_asks table and the corresponding reports built referencing that particular model. Our engineering team is actively investigating and reviewing the related data pipelines and sync processes to implement a fix.

We are currently working to restore the versions of the impacted workbooks and reports identified in the Sigma alert, as well as the Virtuous Platform Report: Major Giving Performance dashboard. We appreciate your continuted patience as we work toward a resolution.

This issue remains actively under review. We are still working with Sigma on a resolution. We will provide another update as soon as more information is available.

Internal teams are currently investigating a data sync issue within the Virtuous platform. Recovery syncs are running now and should be complete by EOD. Please reach out to Virtuous Support with any unexpected behavior related to database syncing.

We’re aware of an issue causing the message, “Cannot reference sources from multiple connections,” to appear for some users in Analytics tables. Our engineering team is actively investigating and reviewing the related data pipelines and sync processes to implement a fix.

We are investigating an issue in Virtuous CRM where the add (+) button is unresponsive during gift entry. Users may be unable to link designations, recurring gift schedules, pledges, projects, or premiums when creating, editing, or importing gifts. Our engineering team is actively investigating. We will provide updates as more information becomes available.

We have identified an issue affecting recurring gift processing for organizations in the Central and Mountain time zones. A subset of recurring gifts were processed more than once during this morning’s processing run, resulting in duplicate charges to some donors. We are actively investigating the root cause. Refunds will be issued to all affected donors, and impacted organizations will receive direct communication with additional details. We will provide updates as remediation progresses.

We have identified the root cause of this morning’s duplicate recurring gift charges: Last night, a service outage prevented our recurring processing function from accessing a required storage account, causing multiple restarts. This outage coincided exactly with the start of the recurring gift processing job, which resulted in the job being triggered multiple times. Outside of the affected transactions from this run, there are no ongoing recurring processing issues. All other gift processing is operating normally. Our team is continuing to work through refunds for impacted donors, and affected organizations will receive direct communication with full details. We have also initiated an internal review of our service architecture to reduce cross-service dependencies and prevent similar timing-related failures in the future. We will provide a final update once all refunds have been processed.

We’re aware of the sync issue and are actively looking into it. Our engineering team is reviewing the data pipelines and sync processes to deploy a fix.

We are currently experiencing intermittent slowness affecting some customers. Our engineering team is actively investigating the issue and working to restore normal performance. We will provide updates as more information becomes available.

We are currently investigating an issue where forms are failing to submit. Some users may be unable to complete form submissions at this time. Our engineering team is actively working to identify the cause and restore normal functionality. Updates will be provided as more information becomes available.

We’re aware of the sync issue and are actively looking into it. Our engineering team is reviewing the data pipelines and sync processes to deploy a fix.

According to our monitoring system this service has become unresponsive, we’re investigating.

We’re aware of the sync issue and are actively looking into it. Our engineering team is reviewing the data pipelines and sync processes to deploy a fix.

We are currently investigating an issue where gift imports from Virtuous Raise are appearing duplicated and remaining stuck in processing. In some cases, imports may appear empty or delayed. Our team is actively working to identify the cause and restore normal processing. We will provide updates as more information becomes available.

There is an active incident impacting Data Share: data is not updating, and some table names have changed unexpectedly. Our engineering team is investigating and will restore normal operation as soon as possible.

We are currently investigating an issue where Virtuous Analytics and Insights are missing data from March 12. Our engineering team is actively working to identify the cause and restore the missing data. We will provide updates as more information becomes available.

We are investigating an issue where some users may be logged into a Sandbox (testing) environment, instead of their live Production environment. Your Production data remains safe and there is no risk of data loss. Our team is actively working to resolve the issue and restore normal behavior. We will provide updates as more information becomes available.

We have identified the root cause of the issue causing test sandbox data to appear in the application. Our engineering team is actively working on a resolution. We will provide another update once the fix has been deployed or if timelines change.

Linking a gift to a recurring gift schedule is currently not functioning as expected. Our engineering team is aware and actively working on a fix. We will provide updates as soon as we have more information.

Quick Search is currently not functioning as expected. Our engineering team is aware and actively working on a fix. In the meantime, you may use filters or queries to search your data. We will provide updates as soon as we have more information.

The creation and sending of scheduled reports in Virtuous Analytics is currently unavailable. Our team is actively investigating the issue and working to restore functionality as quickly as possible. Updates will be provided as more information becomes available.

We’re aware of the sync issue and are actively looking into it. Our engineering team is reviewing the data pipelines and sync processes to deploy a fix.

We’re aware of the sync issue and are actively looking into it. Our engineering team is reviewing the data pipelines and sync processes to deploy a fix.