Virtuous had 33 outages in the last 2 years totaling 1733h 6m of downtime — averaging 1.4 incidents per month.
There were 33 Virtuous outages since January 30, 2026 totaling 1733h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.
According to our monitoring system this service has become unresponsive, we’re investigating.
Service is back up.
According to our monitoring system this service has become unresponsive, we’re investigating.
Service is back up.
We have detected an issue with one of our payment processors, Stripe, that is impacting ACH processing for a subset of customers, and we are currently investigating. We’ll update you soon.
We have determined that the current ACH issue is related to a Stripe disruption affecting a subset of customers. Our engineering team is working closely with Stripe to resolve this issue ASAP. We will continue to share updates as we have more information.
We have identified the issue as affecting manual ACH payment entry through our payment provider, Stripe. As a temporary mitigation, we have disabled manual ACH entry. Donors can continue to make ACH donations by securely logging into their bank account during checkout. Our engineering team is actively working with Stripe to resolve the issue. We will provide additional updates as soon as more information becomes available.
Stripe has resolved the issue affecting manual ACH payment entry, and we have re-enabled this feature. Donors can now submit ACH payments using either manual bank account entry or bank login. Our team will continue to closely monitor the experience to ensure everything is functioning as expected. We will provide additional updates if needed.
We continue to see elevated error rates affecting manual ACH payment entry on the Raise platform. Our team is actively investigating the issue. At this time, Virtuous Giving is operating normally and is not impacted. We will continue to provide updates as more information becomes available.
We have worked with Stripe to find a resolution and a fix has been deployed to address the issues with manual ACH processing. Manual ACH entry is now an available option on forms again.
According to our monitoring system this service has become unresponsive, we’re investigating.
Service is back up.
According to the system alerts the analytics data sync did not complete. Our Engineering team is actively working to kick off the sync this morning. We will update this page as those efforts are completed.
Analytics syncs have been re-triggered this afternoon and should be up to date. Please reach out to support should further inconsistencies be noted. This incident will be moved to Resolved.
Multiple orgs have reported unexpected behavior with Automations not running in the early morning as expected, and instead being delayed. In some cases, those automations do not run at all. Our team is actively investigating this as a top priority today
Close monitoring of workflows/automations seem to indicate that this unexpected behavior has been resolved. Our team will continue to track workflow performance this afternoon to confirm full resolution by end of today.
The majority of workflows have been confirmed to have been working as expected as of last week. Our engineering team is reviewing specific instances where workflows continue to be delayed for certain organizations.
Workflows and automations are running as expected for all customers. Please reach out to support should you see any other unexpected behavior related to workflows.
We are investigating an issue causing a delay in displaying data entered yesterday. Gifts, contacts, and contact notes may not be appearing as expected. Our engineering team has identified the issue and is working on a fix. We will provide updates as more information becomes available.
The issue causing a delay in displaying data entered yesterday has been resolved. Gifts, contacts, and contact notes are now syncing and appearing as expected. We apologize for the disruption.
We’re currently investigating an issue with the FT_Gifts table that is affecting reports that include gift data. This issue is related to the addition of multiple passthrough gift columns, and our team is working to resolve it. We apologize for the inconvenience this may be causing.
This issue is resolved. We appreciate your patience while we worked on this matter. Please reach out to our support team with further questions about this item if needed.
Data added after 1:30 PM PT yesterday was not synced because the nightly run failed. We’re actively investigating, and our engineering team is reviewing the data pipelines and sync processes to implement a fix.
We are currently processing the sync. Our estimated time to resolution is approximately 3 hours. We appreciate your patience while this is being resolved.
This issue is resolved. We appreciate your patience while we worked on this matter. Please reach out to our support team with further questions about this item if needed.
We’re aware of the sync issue and are actively looking into it. Our engineering team is reviewing the data pipelines and sync processes to deploy a fix.
The temporary sync issue has been resolved. Testing has also confirmed that fix. Please reach out to our support team with further questions on this item if needed.
We are aware of an issue where the navigation tab on the contact record temporarily disappears. Our engineering team is aware and actively working on a fix. We will provide updates as soon as we have more information.
The Contact Record Navigation Tabs issue has been resolved and is now functioning normally. We will continue monitoring to ensure full stability.
Customers who have the Social Insights feature enabled in their site may be experiencing some unexpected behavior around saving changes in the Gift and Contact Import tool. Our internal teams are working to resolve this as a top priority this morning.
Our team is closely monitoring the fix that has been applied to allow for the Save and Continue and Save and Close buttons to function as expected. Please continue to monitor this page for further updates this afternoon.
The ‘Save and Continue’ and ‘Save and Close’ button functionality within the Gift and Contact Import tool has been restored as of yesterday evening. Please resume using these buttons in the import tool and follow up with Virtuous Support should your organization experience any further unexpected behavior.
We are currently investigating analytics failures relating to the gift_asks table and the corresponding reports built referencing that particular model. Our engineering team is actively investigating and reviewing the related data pipelines and sync processes to implement a fix.
We are currently working to restore the versions of the impacted workbooks and reports identified in the Sigma alert, as well as the Virtuous Platform Report: Major Giving Performance dashboard. We appreciate your continuted patience as we work toward a resolution.
This issue remains actively under review. We are still working with Sigma on a resolution. We will provide another update as soon as more information is available.
The issue with Gift Ask Reporting has been resolved, and our testing has confirmed the fix. Please reach out to our Support team if you have any additional questions about this item.
Internal teams are currently investigating a data sync issue within the Virtuous platform. Recovery syncs are running now and should be complete by EOD. Please reach out to Virtuous Support with any unexpected behavior related to database syncing.
All data sync issues have been resolved as a result of engineering efforts to run a recovery sync. Please reach out to support with any additional questions/concerns regarding this brief unexpected behavior.
We’re aware of an issue causing the message, “Cannot reference sources from multiple connections,” to appear for some users in Analytics tables. Our engineering team is actively investigating and reviewing the related data pipelines and sync processes to implement a fix.
Internal teams have reported that the issue causing the message, “Cannot reference sources from multiple connections,” to appear for some users in Analytics tables has been resolved. Please reach out to our support team with further questions on this item if needed.
We are investigating an issue in Virtuous CRM where the add (+) button is unresponsive during gift entry. Users may be unable to link designations, recurring gift schedules, pledges, projects, or premiums when creating, editing, or importing gifts. Our engineering team is actively investigating. We will provide updates as more information becomes available.
The issue causing the add (+) button to be unresponsive during gift entry has been resolved. Users can now link designations, recurring gift schedules, pledges, projects, and premiums as expected.
We have identified an issue affecting recurring gift processing for organizations in the Central and Mountain time zones. A subset of recurring gifts were processed more than once during this morning’s processing run, resulting in duplicate charges to some donors. We are actively investigating the root cause. Refunds will be issued to all affected donors, and impacted organizations will receive direct communication with additional details. We will provide updates as remediation progresses.
We have identified the root cause of this morning’s duplicate recurring gift charges: Last night, a service outage prevented our recurring processing function from accessing a required storage account, causing multiple restarts. This outage coincided exactly with the start of the recurring gift processing job, which resulted in the job being triggered multiple times. Outside of the affected transactions from this run, there are no ongoing recurring processing issues. All other gift processing is operating normally. Our team is continuing to work through refunds for impacted donors, and affected organizations will receive direct communication with full details. We have also initiated an internal review of our service architecture to reduce cross-service dependencies and prevent similar timing-related failures in the future. We will provide a final update once all refunds have been processed.
The duplicate recurring gift processing issue affecting organizations in the Central and Mountain time zones has been resolved. Refunds have been issued to all impacted donors. We apologize for the impact this had on your organization and your donors.
We’re aware of the sync issue and are actively looking into it. Our engineering team is reviewing the data pipelines and sync processes to deploy a fix.
Internal teams have reported that this unexpected behavior related to the Analytics tool has been resolved. Testing has also confirmed that fix. Please reach out to our support team with further questions on this item if needed.
Internal teams have indicated that we should no longer be seeing Gift & Contact Import tool latency. We are closely monitoring this functionality to confirm that processing and importing objects result in expected site performance.
The issues with import latency has been resolved
We are currently experiencing intermittent slowness affecting some customers. Our engineering team is actively investigating the issue and working to restore normal performance. We will provide updates as more information becomes available.
Internal teams have confirmed that the noted intermittent slowness is resolved. Please reach out to support should your organization see otherwise.
We are currently investigating an issue where forms are failing to submit. Some users may be unable to complete form submissions at this time. Our engineering team is actively working to identify the cause and restore normal functionality. Updates will be provided as more information becomes available.
Our development team has deployed a potential resolution for the errors experienced when form submissions were being processed. We are monitoring that fix and will update this page with further updates this afternoon.
Our internal teams have communicated that the unexpected behavior noted with form submission errors has been resolved. Please follow up with our support team on a ticket should you see further instances of the form submission error.
We’re aware of the sync issue and are actively looking into it. Our engineering team is reviewing the data pipelines and sync processes to deploy a fix.
Data is now displaying as expected for Virtuous Analytics and Data Share. Please reach out to support if additional unexpected latency is seen.
We’re aware of the sync issue and are actively looking into it. Our engineering team is reviewing the data pipelines and sync processes to deploy a fix.
Data is now displaying as expected for Analytics, Data Share, and Insights. Please reach out to support if additional unexpected latency is seen.
We are currently investigating an issue where gift imports from Virtuous Raise are appearing duplicated and remaining stuck in processing. In some cases, imports may appear empty or delayed. Our team is actively working to identify the cause and restore normal processing. We will provide updates as more information becomes available.
The issue causing Raise gift imports to become stuck in processing has been resolved. Imports are now processing as expected. We will continue to monitor to ensure ongoing stability.