Virtuous Outage History
Virtuous is up right nowPingoru has recorded 60 incidents for Virtuous: 60 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 21 | 38 of 720 (5%) |
| May 2026 | 7 | 419 of 744 (56%) |
| June 2026 | 5 | 352 of 720 (49%) |
| July 2026 | 7 | 436 of 744 (59%) |
| August 2026 | 5 | 119 of 744 (16%) |
| September 2026 | 3 | 16 of 720 (2%) |
| October 2026 | 4 | 25 of 744 (3%) |
| November 2026 | 0 | 0 of 44 (0%) |
Incidents, newest first
Minor October 27, 2026 Investigating: Recurring Gift Processing and Confirmation Emails 4h 37m Donations API, Virtuous Giving
Started Oct 27, 2026, 04:49 PM UTC· resolved Oct 27, 2026, 09:26 PM UTC
- investigating Oct 27, 2026, 04:49 PM UTC
We are aware of an issue affecting some recurring gifts scheduled to process this morning, preventing them from being processed successfully. This issue has also affected the delivery of confirmation emails. Our engineering team is actively investigating this issue as a high priority. We will provide an update as more information becomes available.
- resolved Oct 27, 2026, 09:26 PM UTC
The underlying issue has been resolved, and all recurring gifts that were missed during this morning’s processing window have now been processed successfully. We appreciate your patience while our team worked to resolve this issue.
Minor October 22, 2026 Virtuous Raise Integration Delays 1h 15m Integrations, CRM+
Started Oct 22, 2026, 04:28 PM UTC· resolved Oct 22, 2026, 05:43 PM UTC
- resolved Oct 22, 2026, 10:49 AM UTC
The delay with the Virtuous Raise integration has been resolved.
- investigating Oct 22, 2026, 05:43 PM UTC
We are investigating an issue causing delays in data syncing between Raise and CRM. As a result, donations and other updates made in Raise may take longer than usual to appear in CRM. Customers may also experience delays in donation confirmation emails and scheduled reporting sends. Our team is actively investigating the issue and working to restore normal processing. We will provide updates as more information becomes available.
Minor October 6, 2026 Virtuous Analytics: Temporary Sync Issue Affecting Data from 10/5/26 6h 16m Analytics, CRM+
Started Oct 06, 2026, 01:44 PM UTC· resolved Oct 06, 2026, 08:00 PM UTC
- investigating Oct 06, 2026, 01:44 PM UTC
We are investigating a delay in syncing yesterday’s Analytics data. Our team is working to identify the cause. We will provide updates as more information becomes available.
- investigating Oct 06, 2026, 07:36 PM UTC
The fix for the sync delay is underway. We will provide another update once the issue has been resolved.
- resolved Oct 06, 2026, 08:00 PM UTC
We were able to confirm that the data is showing as expected. We appreciate your patience while we worked on this matter. Please reach out to our support team with any further questions, if needed.
Major October 1, 2026 Service CRM+ App seems to be down 5m CRM+ App, CRM+
Started Oct 01, 2026, 05:44 AM UTC· resolved Oct 01, 2026, 05:49 AM UTC
- investigating Oct 01, 2026, 05:44 AM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Oct 01, 2026, 05:49 AM UTC
Service is back up.
Minor September 30, 2026 Virtuous Analytics: Temporary Sync Issue Affecting Data from 9/29/26 23h 43m Analytics, CRM+
Started Sep 30, 2026, 01:00 PM UTC· resolved Oct 01, 2026, 12:44 PM UTC
- investigating Sep 30, 2026, 01:00 PM UTC
We are investigating a potential issue preventing yesterday’s Analytics data from syncing. Our team is working to identify the cause. We will provide updates as more information becomes available.
- investigating Sep 30, 2026, 03:50 PM UTC
Our engineering team is still actively working to resolve the issue. We will provide the next update when more details become available.
- investigating Sep 30, 2026, 07:11 PM UTC
Engineering has identified the issue, and the fix is in progress. This process may take up to four hours to complete.
- resolved Oct 01, 2026, 12:44 PM UTC
We were able to confirm that the data is showing as expected. We appreciate your patience while we worked on this matter. Please reach out to our support team with any further questions about this item, if needed.
Minor September 17, 2026 Virtuous Analytics: Unable to access reports in the “My Documents” folder or create new reports 56m Analytics, CRM+
Started Sep 17, 2026, 11:35 PM UTC· resolved Sep 18, 2026, 12:32 AM UTC
- investigating Sep 17, 2026, 11:35 PM UTC
We are currently investigating an issue in Virtuous Analytics that is preventing users from accessing reports in the “My Documents” folder and creating new reports. We will provide additional updates as more information becomes available.
- resolved Sep 18, 2026, 12:32 AM UTC
The issue accessing reporting in “My Documents” and creating new reports has been resolved.
Minor September 4, 2026 Virtuous Analytics: Temporary Sync Issue Affecting Data from 9/3/26 3h 53m Analytics, CRM+
Started Sep 04, 2026, 01:38 PM UTC· resolved Sep 04, 2026, 05:32 PM UTC
- investigating Sep 04, 2026, 01:38 PM UTC
We’re aware of the sync issue and are actively looking into it. Our engineering team is reviewing the data pipelines and sync processes to deploy a fix.
- resolved Sep 04, 2026, 05:32 PM UTC
We were able to confirm that the data is showing as expected. We appreciate your patience while we worked on this matter. Please reach out to our support team with any further questions about this item if needed.
Minor August 10, 2026 Virtuous Analytics: Temporary Sync Issue Affecting Data from 8/9/26 1h 20m Analytics, CRM+
Started Aug 10, 2026, 02:23 PM UTC· resolved Aug 10, 2026, 03:44 PM UTC
- investigating Aug 10, 2026, 02:23 PM UTC
We’re aware of the sync issue and are actively looking into it. Our engineering team is reviewing the data pipelines and sync processes to deploy a fix.
- resolved Aug 10, 2026, 03:44 PM UTC
We were able to confirm that there was a delay in the sync, but the data is showing as expected. We appreciate your patience while we worked on this matter. Please reach out to our support team with any further questions on this item if needed.
Minor August 5, 2026 Gift transaction synchronization issues with Sage Intacct and QuickBooks 22h 48m Integrations, CRM+
Started Aug 05, 2026, 04:29 PM UTC· resolved Aug 06, 2026, 03:17 PM UTC
- investigating Aug 05, 2026, 04:29 PM UTC
We are investigating an issue that may cause gift transactions or designations to be missing or incomplete in Sage Intacct or QuickBooks. Sage processing is temporarily paused while we validate an additional edge case. Please review your accounting records and contact Support with any affected transaction examples. We will provide another update after validation.
- resolved Aug 06, 2026, 03:17 PM UTC
An issue that caused some gift transactions or designations to be skipped or partially synced to Sage Intacct and QuickBooks has been resolved. The fix was deployed and validated; overnight syncs completed successfully with no new skipped gifts or designations identified. Customers should review records from the impacted period as part of reconciliation. Contact Support if discrepancies remain.
Major August 4, 2026 Service CRM+ App seems to be down 32m CRM+ App, CRM+
Started Aug 04, 2026, 12:04 PM UTC· resolved Aug 04, 2026, 12:36 PM UTC
- investigating Aug 04, 2026, 12:31 PM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Aug 04, 2026, 12:36 PM UTC
Service is back up.
Major August 4, 2026 Service CRM API seems to be down 34m CRM API, CRM+
Started Aug 04, 2026, 11:52 AM UTC· resolved Aug 04, 2026, 12:27 PM UTC
- investigating Aug 04, 2026, 12:23 PM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Aug 04, 2026, 12:27 PM UTC
Service is back up.
Major August 4, 2026 Service Forms API seems to be down 15m Forms API, CRM+
Started Aug 04, 2026, 11:49 AM UTC· resolved Aug 04, 2026, 12:05 PM UTC
- investigating Aug 04, 2026, 11:49 AM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Aug 04, 2026, 12:05 PM UTC
Service is back up.
Minor July 26, 2026 We are investigating ACH processing failures 9d 7h Donations API, Virtuous Giving
Started Jul 26, 2026, 02:38 PM UTC· resolved Aug 04, 2026, 10:24 PM UTC
- investigating Jul 26, 2026, 02:38 PM UTC
We have detected an issue with one of our payment processors, Stripe, that is impacting ACH processing for a subset of customers, and we are currently investigating. We’ll update you soon.
- investigating Jul 27, 2026, 01:38 AM UTC
We have determined that the current ACH issue is related to a Stripe disruption affecting a subset of customers. Our engineering team is working closely with Stripe to resolve this issue ASAP. We will continue to share updates as we have more information.
- investigating Jul 27, 2026, 05:17 PM UTC
We have identified the issue as affecting manual ACH payment entry through our payment provider, Stripe. As a temporary mitigation, we have disabled manual ACH entry. Donors can continue to make ACH donations by securely logging into their bank account during checkout. Our engineering team is actively working with Stripe to resolve the issue. We will provide additional updates as soon as more information becomes available.
- monitoring Jul 28, 2026, 03:21 PM UTC
Stripe has resolved the issue affecting manual ACH payment entry, and we have re-enabled this feature. Donors can now submit ACH payments using either manual bank account entry or bank login. Our team will continue to closely monitor the experience to ensure everything is functioning as expected. We will provide additional updates if needed.
- investigating Jul 28, 2026, 04:50 PM UTC
We continue to see elevated error rates affecting manual ACH payment entry on the Raise platform. Our team is actively investigating the issue. At this time, Virtuous Giving is operating normally and is not impacted. We will continue to provide updates as more information becomes available.
- resolved Aug 04, 2026, 10:24 PM UTC
We have worked with Stripe to find a resolution and a fix has been deployed to address the issues with manual ACH processing. Manual ACH entry is now an available option on forms again.
Major July 23, 2026 CRM+ Service Interruption 4h 37m CRM+ App, Analytics, CRM API, Forms API and 2 more
Started Jul 23, 2026, 02:49 PM UTC· resolved Jul 23, 2026, 07:26 PM UTC
- investigating Jul 23, 2026, 02:49 PM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- investigating Jul 23, 2026, 03:45 PM UTC
Our engineering team continues to investigate the issue that is causing connectivity issues to the application. We have no yet identified the root cause. We will provide another update once we do. We appreciate your patience.
- investigating Jul 23, 2026, 04:06 PM UTC
We have determined that the current CRM+ availability issue is related to Azure service disruption affecting connectivity to our environment. This impact has affected access to the CRM+ web application and API. Our engineering team continues working through the issue. We will continue to share updates as we have more information.
- investigating Jul 23, 2026, 04:29 PM UTC
We have confirmed this issue is related to an Azure service disruption. Our engineering team is actively working with Azure and is also executing a recovery plan to move the application to an unaffected Azure region. Recovery time for that path is approximately 45 minutes.
- investigating Jul 23, 2026, 05:15 PM UTC
While our original recovery plan was to move the application to an unimpacted region, Azure has since confirmed a broader networking incident. Based on the latest information provided by Azure, the issue extends beyond the web application itself and is affecting underlying Azure services we depend on, including storage and SQL. As a result, moving the web application to another region has not fully restored service while those dependencies remain impacted. The new application instance is up and running, but it is unable to connect to the storage account that provides the authentication keys. We apologize for the continued disruption. With this new information we are no longer able to provide an estimated time to recovery. We are evaluating additional options and will share another update shortly.
- investigating Jul 23, 2026, 06:06 PM UTC
Since our last update, the CRM web application has been moved to the new region as part of our effort to bypass the Azure outage. Our team is now actively working through the remaining storage account dependencies required to restore service fully. Once storage access is confirmed, we will be able to determine whether SQL connectivity is also impacted. We continue to work closely with Azure as we evaluate the remaining recovery steps. We apologize for the continued disruption. We do not yet have an estimated time to recovery and will share another update as soon as we have more information.
- monitoring Jul 23, 2026, 06:41 PM UTC
The Azure team has shared that they identified a recent change strongly correlated with the connectivity incident and have initiated rollback actions. They have also indicated that service telemetry is beginning to show signs of recovery. CRM+ service now appears to be back online, and we are continuing to monitor the application closely as Azure recovery actions progress. Our team is validating stability across affected services before we confirm full resolution. We appreciate your patience throughout this incident and will share another update soon.
- resolved Jul 23, 2026, 07:26 PM UTC
Service has remained stable, and we are now considering this incident resolved. Microsoft confirmed the disruption was caused by a recent change in Azure and completed rollback actions and recovery has progressed. Throughout the incident, our engineering team also took proactive steps to restore service and pursue additional mitigation options. That work included efforts to move service components to another region to bypass the Azure outage. We are continuing that work to strengthen regional redundancy in case of future incidents. Thank you for your patience throughout this incident.
Major July 20, 2026 Service Donor Portal seems to be down 2m Donor Portal, Virtuous Giving
Started Jul 20, 2026, 11:22 AM UTC· resolved Jul 20, 2026, 11:24 AM UTC
- investigating Jul 20, 2026, 11:22 AM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Jul 20, 2026, 11:24 AM UTC
Service is back up.
Minor July 10, 2026 Analytics Data Sync Did Not Complete 7h 45m Analytics, CRM+
Started Jul 10, 2026, 02:08 PM UTC· resolved Jul 10, 2026, 09:53 PM UTC
- investigating Jul 10, 2026, 02:08 PM UTC
According to the system alerts the analytics data sync did not complete. Our Engineering team is actively working to kick off the sync this morning. We will update this page as those efforts are completed.
- resolved Jul 10, 2026, 09:53 PM UTC
Analytics syncs have been re-triggered this afternoon and should be up to date. Please reach out to support should further inconsistencies be noted. This incident will be moved to Resolved.
Minor July 8, 2026 Workflows/Automations Running Delayed 12d 3h CRM+ App, CRM+
Started Jul 08, 2026, 04:01 PM UTC· resolved Jul 20, 2026, 07:40 PM UTC
- investigating Jul 08, 2026, 04:01 PM UTC
Multiple orgs have reported unexpected behavior with Automations not running in the early morning as expected, and instead being delayed. In some cases, those automations do not run at all. Our team is actively investigating this as a top priority today
- monitoring Jul 10, 2026, 04:20 PM UTC
Close monitoring of workflows/automations seem to indicate that this unexpected behavior has been resolved. Our team will continue to track workflow performance this afternoon to confirm full resolution by end of today.
- investigating Jul 14, 2026, 04:49 PM UTC
The majority of workflows have been confirmed to have been working as expected as of last week. Our engineering team is reviewing specific instances where workflows continue to be delayed for certain organizations.
- resolved Jul 20, 2026, 07:40 PM UTC
Workflows and automations are running as expected for all customers. Please reach out to support should you see any other unexpected behavior related to workflows.
Minor July 8, 2026 Data Sync Delay 4h 19m Analytics, CRM+
Started Jul 08, 2026, 03:23 PM UTC· resolved Jul 08, 2026, 07:43 PM UTC
- investigating Jul 08, 2026, 03:23 PM UTC
We are investigating an issue causing a delay in displaying data entered yesterday. Gifts, contacts, and contact notes may not be appearing as expected. Our engineering team has identified the issue and is working on a fix. We will provide updates as more information becomes available.
- resolved Jul 08, 2026, 07:43 PM UTC
The issue causing a delay in displaying data entered yesterday has been resolved. Gifts, contacts, and contact notes are now syncing and appearing as expected. We apologize for the disruption.
Minor July 1, 2026 Reports Impacted by FT_Gifts Table Temporary Issue 10h 5m Analytics, CRM+
Started Jul 01, 2026, 12:41 PM UTC· resolved Jul 01, 2026, 10:46 PM UTC
- investigating Jul 01, 2026, 12:41 PM UTC
We’re currently investigating an issue with the FT_Gifts table that is affecting reports that include gift data. This issue is related to the addition of multiple passthrough gift columns, and our team is working to resolve it. We apologize for the inconvenience this may be causing.
- resolved Jul 01, 2026, 10:46 PM UTC
This issue is resolved. We appreciate your patience while we worked on this matter. Please reach out to our support team with further questions about this item if needed.
Minor June 26, 2026 Virtuous Analytics: Temporary Sync Issue Affecting Data from 6/24/26 2d 21h Analytics, CRM+
Started Jun 26, 2026, 02:37 PM UTC· resolved Jun 29, 2026, 12:04 PM UTC
- investigating Jun 26, 2026, 02:37 PM UTC
Data added after 1:30 PM PT yesterday was not synced because the nightly run failed. We’re actively investigating, and our engineering team is reviewing the data pipelines and sync processes to implement a fix.
- investigating Jun 26, 2026, 09:16 PM UTC
We are currently processing the sync. Our estimated time to resolution is approximately 3 hours. We appreciate your patience while this is being resolved.
- resolved Jun 29, 2026, 12:04 PM UTC
This issue is resolved. We appreciate your patience while we worked on this matter. Please reach out to our support team with further questions about this item if needed.
Minor June 25, 2026 Virtuous Analytics: Temporary Sync Issue Affecting Data from 6/24/26 21h 16m Analytics, CRM+
Started Jun 25, 2026, 02:30 PM UTC· resolved Jun 26, 2026, 11:46 AM UTC
- investigating Jun 25, 2026, 02:30 PM UTC
We’re aware of the sync issue and are actively looking into it. Our engineering team is reviewing the data pipelines and sync processes to deploy a fix.
- investigating Jun 25, 2026, 05:45 PM UTC
We are currently processing the sync. Our estimated time to resolution is approximately 5.5 hours. We appreciate your patience while this is being resolved.
- investigating Jun 25, 2026, 09:01 PM UTC
Our estimated resolution time is around 5:00 PM AZ. We appreciate your patience and will continue to share updates as they become available.
- resolved Jun 26, 2026, 11:46 AM UTC
This issue was resolved yesterday around 5:00 PM AZ. We appreciate your patience while we worked on this matter. Please reach out to our support team with further questions on this item if needed.
Minor June 16, 2026 Virtuous Analytics: Temporary Data Sync Issue 1h 53m Analytics, CRM+
Started Jun 16, 2026, 02:37 PM UTC· resolved Jun 16, 2026, 04:31 PM UTC
- investigating Jun 16, 2026, 02:37 PM UTC
We’re aware of the sync issue and are actively looking into it. Our engineering team is reviewing the data pipelines and sync processes to deploy a fix.
- resolved Jun 16, 2026, 04:31 PM UTC
The temporary sync issue has been resolved. Testing has also confirmed that fix. Please reach out to our support team with further questions on this item if needed.
Minor June 4, 2026 Contact Record Navigation Tabs Temporarily Disappears 2h 4m CRM+ App, CRM+
Started Jun 04, 2026, 07:28 PM UTC· resolved Jun 04, 2026, 09:32 PM UTC
- investigating Jun 04, 2026, 07:28 PM UTC
We are aware of an issue where the navigation tab on the contact record temporarily disappears. Our engineering team is aware and actively working on a fix. We will provide updates as soon as we have more information.
- resolved Jun 04, 2026, 09:32 PM UTC
The Contact Record Navigation Tabs issue has been resolved and is now functioning normally. We will continue monitoring to ensure full stability.
Minor June 4, 2026 Save and Continue/Close Import Behavior 23h 55m CRM+ App, CRM+
Started Jun 04, 2026, 03:11 PM UTC· resolved Jun 05, 2026, 03:06 PM UTC
- monitoring Jun 04, 2026, 03:11 PM UTC
Customers who have the Social Insights feature enabled in their site may be experiencing some unexpected behavior around saving changes in the Gift and Contact Import tool. Our internal teams are working to resolve this as a top priority this morning.
- monitoring Jun 04, 2026, 07:21 PM UTC
Our team is closely monitoring the fix that has been applied to allow for the Save and Continue and Save and Close buttons to function as expected. Please continue to monitor this page for further updates this afternoon.
- resolved Jun 05, 2026, 03:06 PM UTC
The ‘Save and Continue’ and ‘Save and Close’ button functionality within the Gift and Contact Import tool has been restored as of yesterday evening. Please resume using these buttons in the import tool and follow up with Virtuous Support should your organization experience any further unexpected behavior.
Minor May 28, 2026 Analytics Error Affecting Gift Ask Reporting 27d 19h Analytics, CRM+
Started May 28, 2026, 07:28 PM UTC· resolved Jun 25, 2026, 02:33 PM UTC
- investigating May 28, 2026, 07:28 PM UTC
We are currently investigating analytics failures relating to the gift_asks table and the corresponding reports built referencing that particular model. Our engineering team is actively investigating and reviewing the related data pipelines and sync processes to implement a fix.
- investigating Jun 16, 2026, 08:07 PM UTC
We are currently working to restore the versions of the impacted workbooks and reports identified in the Sigma alert, as well as the Virtuous Platform Report: Major Giving Performance dashboard. We appreciate your continuted patience as we work toward a resolution.
- investigating Jun 18, 2026, 09:03 PM UTC
This issue remains actively under review. We are still working with Sigma on a resolution. We will provide another update as soon as more information is available.
- resolved Jun 25, 2026, 02:33 PM UTC
The issue with Gift Ask Reporting has been resolved, and our testing has confirmed the fix. Please reach out to our Support team if you have any additional questions about this item.