Virtuous experienced a minor incident on May 28, 2026 affecting Analytics and CRM+, lasting 27d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2026, 07:28 PM UTC
We are currently investigating analytics failures relating to the gift_asks table and the corresponding reports built referencing that particular model. Our engineering team is actively investigating and reviewing the related data pipelines and sync processes to implement a fix.
- investigating Jun 16, 2026, 08:07 PM UTC
We are currently working to restore the versions of the impacted workbooks and reports identified in the Sigma alert, as well as the Virtuous Platform Report: Major Giving Performance dashboard. We appreciate your continuted patience as we work toward a resolution.
- investigating Jun 18, 2026, 09:03 PM UTC
This issue remains actively under review. We are still working with Sigma on a resolution. We will provide another update as soon as more information is available.
- resolved Jun 25, 2026, 02:33 PM UTC
The issue with Gift Ask Reporting has been resolved, and our testing has confirmed the fix. Please reach out to our Support team if you have any additional questions about this item.