Virtuous incident

Raise Gift Imports Stuck in Processing

Minor Resolved View vendor source →
Started
Apr 01, 2026, 02:32 PM UTC
Resolved
Apr 01, 2026, 10:05 PM UTC
Duration
7h 33m
Detected by Pingoru
Apr 01, 2026, 02:32 PM UTC

Affected components

CRMAnalytics

Update timeline

  1. investigating Apr 01, 2026, 02:32 PM UTC

    We are currently investigating an issue where gift imports from Virtuous Raise are appearing duplicated and remaining stuck in processing. In some cases, imports may appear empty or delayed. Our team is actively working to identify the cause and restore normal processing. We will provide updates as more information becomes available.

  2. resolved Apr 01, 2026, 10:05 PM UTC

    The issue causing Raise gift imports to become stuck in processing has been resolved. Imports are now processing as expected. We will continue to monitor to ensure ongoing stability.

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