Virtru Outage History

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There were 2 Virtru outages since March 12, 2026 totaling 51h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status-page.virtru.com

Minor April 2, 2026

Some users unable to login to Control Center

Detected by Pingoru
Apr 02, 2026, 02:37 PM UTC
Resolved
Apr 03, 2026, 01:56 PM UTC
Duration
23h 19m
Affected: Virtru Control Center
Timeline · 4 updates
  1. identified Apr 02, 2026, 02:37 PM UTC

    We've recieved some reports of users being unable to login to the Virtru Control Center. Impacted users get stuck in a login loop and end up back on the login page even after successfully authenticating. The issue is only present when logging into the Control Center and is not impacting all users. If you are impacted, please clear your cache and try again. That has resolved the issue for some users. Our team is working to implement a fix. We will provide another update as soon as we have one.

  2. identified Apr 02, 2026, 05:22 PM UTC

    We are continuing to work on a fix for the issue.

  3. monitoring Apr 02, 2026, 09:33 PM UTC

    We released an update to fix the login looping issue and have received confirmations from a few customers. Affected users should clear cache and try again.

  4. resolved Apr 03, 2026, 01:56 PM UTC

    The issue is resolved. Affected users should clear cache and try again.

Read the full incident report →

Minor March 12, 2026

Outlook and Hotmail users unable to authenticate in Secure Reader and Secure Share

Detected by Pingoru
Mar 12, 2026, 12:11 PM UTC
Resolved
Mar 13, 2026, 03:52 PM UTC
Duration
1d 3h
Affected: Virtru Secure ReaderVirtru Secure Share
Timeline · 6 updates
  1. investigating Mar 12, 2026, 12:11 PM UTC

    Outlook and Hotmail users are unable to authenticate in Secure Reader and Secure Share. Google and O365 activation flows are working as expected. The issue appears to be isolated to Outlook related authentication flows in Secure Reader and Secure Share. We are actively investigating the issue and will provide another update as soon as possible. Impacted users should attempt to authenticate via a different method, such as a one-time verification link or code.

  2. investigating Mar 12, 2026, 01:36 PM UTC

    We are continuing to investigate the issue.

  3. identified Mar 12, 2026, 04:40 PM UTC

    The issue has been identified and a fix is being implemented. We will provide another update as soon as possible.

  4. identified Mar 12, 2026, 07:46 PM UTC

    We are continuing to work on getting a fix out as soon as possible.

  5. identified Mar 12, 2026, 09:50 PM UTC

    We are continuing to work on getting a fix out as soon as possible. Impacted users should authenticate via one-time verification link or code.

  6. resolved Mar 13, 2026, 03:52 PM UTC

    This issue has been resolved. We will post a root cause analysis in the next few days. Thanks for your patience while we worked to resolve this.

Read the full incident report →

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