Is Virtru down?

Last checked 9m ago
Current status
Virtru has degraded performance

Active incident: Secure Reader - some users can't access secure content

Official status page: https://status-page.virtru.com · Polled every 5 minutes · 16 components tracked

Virtru is reporting degraded performance right now (last checked 9m ago). Services are up but slower or partially failing.

Real-time Virtru status, recent outages, and incident history — pulled directly from Virtru's official status page at https://status-page.virtru.com every 5 minutes. Pingoru tracks 16 Virtru services and has captured 2 incidents in the last 90 days (99.31% uptime). Get email, Slack, Discord, or webhook alerts the moment Virtru reports a new incident — free for 5 monitors, no credit card.

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Virtru uptime 99.31% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 1d 13h
    Started Jul 27, 2026, 06:57 PM UTC
    Virtru Secure Reader
    Timeline · 4 updates
    • investigating · Jul 27, 2026, 06:57 PM UTC

      We have recieved reports of some Secure Reader users erroneously getting a message that states "You are not authorized to view this file." The issue only impacts some Secure Reader users. No other Virtru product or service is currently impacted. Our Engineering team is actively investigating the issue. We will provide another update as soon as we have one.

    • investigating · Jul 27, 2026, 10:12 PM UTC

      We are continuing to investigate the issue. We are unable to reproduce the issue in our internal testing. Imapcted users should reach out to Virtru Customer Support (support.virtru.com) so we can work with them to collect logs.

    • investigating · Jul 28, 2026, 11:22 AM UTC

      Any impacted users should attempt to re-verify and should be able to access their secure message. If the issue persists, have the user clear their cache and start the verification process from scratch. We continue to investigate other potential fixes that can be deployed.

    • identified · Jul 28, 2026, 05:08 PM UTC

      We have identified the source of the issue and are actively working on a resolution. In the meantime, affected users should try the following: 1. Click their email address in the top right corner 2. Select "Sign out" 3. Complete reactivation If issues persist, users may need to clear their cache. We will continue to post updates here.

    Latest: We have identified the source of the issue and are actively working on a resolution. In the meantime, affected users should try the following: 1. Click their email address in the t…

Recent outages & incidents

Past 90 days
  1. Resolved 6d
    Started Jun 09, 2026, 01:39 PM UTC · Resolved Jun 15, 2026, 01:46 PM UTC
    Google Drive
    Timeline · 5 updates
    • investigating · Jun 09, 2026, 01:39 PM UTC

      We are currently investigating an issue where Virtru for Drive options are not appearing for some users.

    • identified · Jun 09, 2026, 05:11 PM UTC

      We have identified the root cause of the behavior and are working on a fix.

    • identified · Jun 10, 2026, 02:57 PM UTC

      We are continuing to work on a fix for this issue. We will provide another update as soon as we have one.

    • monitoring · Jun 11, 2026, 04:07 PM UTC

      A fix was just released in v5.7.11. It should automatically roll out to end users over the next few hours. To update manually: 1. Head to chrome://extensions/ in your browser 2. Toggle "Developer mode" on 3. Select "Update" We will continue to monitor.

    • resolved · Jun 15, 2026, 01:46 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full Virtru outage history

1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Virtru outage history →

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Outage history

Past 90 days · 2 incidents View full outage history →