Virtru experienced a minor incident on October 29, 2025 affecting Virtru Secure Email Clients, lasting 3h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 29, 2025, 04:50 PM UTC
Microsoft is experiencing an outage that is impacting Outlook OWA (and possibly Desktop). Users are reporting intermittent issues accessing OWA. The outage seems to also prevent all Add-ins (including Virtru) from loading. As a result of this upstream issue with Microsoft, users may be unable to access Virtru in Outlook. No other Virtru products are impacted at this time. We are closely monitoring the situation.
- identified Oct 29, 2025, 05:59 PM UTC
We continue to monitor the Microsoft outage. More information can be found here: https://azure.status.microsoft/en-gb/status
- monitoring Oct 29, 2025, 07:31 PM UTC
According to Microsoft, services are beginning to return to normal. Real time updates from Microsoft can be found here: https://azure.status.microsoft/en-gb/status
- resolved Oct 29, 2025, 08:41 PM UTC
The incident has been resolved. If you continue to experience issues, please contact Support.