Virtru experienced a critical incident on September 2, 2026 affecting Collaborate, lasting 3h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Collaborate
Update timeline
- identified Sep 02, 2026, 05:18 PM UTC
Virtru Collaborate is down. When users attempt to access the Workspaces page, it never fully loads. Our team has identified the root cause and is working to deploy a fix as soon as possible. Virtru Secure Share functionality is not impacted. We will provide another update as soon as we have one.
- identified Sep 02, 2026, 06:12 PM UTC
The service is now accessible, but users may still see issues uploading and decrypting. We are working to deploy an additonal patch.
- monitoring Sep 02, 2026, 06:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 02, 2026, 08:52 PM UTC
This incident has been resolved.