Virtru incident
Outlook and Hotmail users unable to authenticate in Secure Reader and Secure Share
Virtru experienced a minor incident on March 12, 2026 affecting Virtru Secure Reader and Virtru Secure Share, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 12, 2026, 12:11 PM UTC
Outlook and Hotmail users are unable to authenticate in Secure Reader and Secure Share. Google and O365 activation flows are working as expected. The issue appears to be isolated to Outlook related authentication flows in Secure Reader and Secure Share. We are actively investigating the issue and will provide another update as soon as possible. Impacted users should attempt to authenticate via a different method, such as a one-time verification link or code.
- investigating Mar 12, 2026, 01:36 PM UTC
We are continuing to investigate the issue.
- identified Mar 12, 2026, 04:40 PM UTC
The issue has been identified and a fix is being implemented. We will provide another update as soon as possible.
- identified Mar 12, 2026, 07:46 PM UTC
We are continuing to work on getting a fix out as soon as possible.
- identified Mar 12, 2026, 09:50 PM UTC
We are continuing to work on getting a fix out as soon as possible. Impacted users should authenticate via one-time verification link or code.
- resolved Mar 13, 2026, 03:52 PM UTC
This issue has been resolved. We will post a root cause analysis in the next few days. Thanks for your patience while we worked to resolve this.