Virtru incident

Automated Email Delivery Issues to Microsoft Accounts

Notice Resolved View vendor source →

Virtru experienced a notice incident on January 22, 2026 affecting Virtru Secure Email Clients and Virtru Secure Reader and 1 more component, lasting 17h 4m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 09:24 PM UTC
Resolved
Jan 23, 2026, 02:29 PM UTC
Duration
17h 4m
Detected by Pingoru
Jan 22, 2026, 09:24 PM UTC

Affected components

Virtru Secure Email ClientsVirtru Secure ReaderVirtru Secure Share

Update timeline

  1. investigating Jan 22, 2026, 09:24 PM UTC

    At around 2:10pm ET, we started seeing an increase in bounces for automated emails (verification emails, activation emails, Secure Share emails). These seem to be tied to an active Microsoft incident (https://status.cloud.microsoft/). Virtru is fully up and available, but Microsoft users and recipients might have issues tied to the incident. We are closely monitoring the situation and will provide updates here.

  2. monitoring Jan 23, 2026, 01:10 AM UTC

    We are continuing to monitor Microsoft's status (https://status.cloud.microsoft/) and will update when proper delivery resumes.

  3. resolved Jan 23, 2026, 02:29 PM UTC

    Microsoft has resolved their issue, and emails are delivering as expected.