Virtru experienced a minor incident on April 2, 2026 affecting Virtru Control Center, lasting 23h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 02, 2026, 02:37 PM UTC
We've recieved some reports of users being unable to login to the Virtru Control Center. Impacted users get stuck in a login loop and end up back on the login page even after successfully authenticating. The issue is only present when logging into the Control Center and is not impacting all users. If you are impacted, please clear your cache and try again. That has resolved the issue for some users. Our team is working to implement a fix. We will provide another update as soon as we have one.
- identified Apr 02, 2026, 05:22 PM UTC
We are continuing to work on a fix for the issue.
- monitoring Apr 02, 2026, 09:33 PM UTC
We released an update to fix the login looping issue and have received confirmations from a few customers. Affected users should clear cache and try again.
- resolved Apr 03, 2026, 01:56 PM UTC
The issue is resolved. Affected users should clear cache and try again.