Increased Mastercard enrollment errors

Update timeline

1. investigating Aug 13, 2026, 06:34 PM UTC

   We are investigating elevated error rates affecting a subset of Mastercard Account Updater enrollment requests in our Live environment. We will provide the next update within 30 minutes. Back to current status Status History Powered by Status.io Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription

2. investigating Aug 13, 2026, 06:34 PM UTC

   We are investigating elevated error rates affecting a subset of Mastercard Account Updater enrollment requests in our Live environment. We will provide the next update within 30 minutes.

3. investigating Aug 13, 2026, 07:15 PM UTC

   Our engineering team has identified a likely cause of the elevated errors affecting a subset of Mastercard Account Updater requests and is working to confirm it and apply a fix. We will provide the next update within 45 minutes.

4. investigating Aug 13, 2026, 07:15 PM UTC

   Our engineering team has identified a likely cause of the elevated errors affecting a subset of Mastercard Account Updater requests and is working to confirm it and apply a fix. We will provide the next update within 45 minutes.

5. identified Aug 13, 2026, 08:01 PM UTC

   Our engineering team has identified the issue and is working on a solution to resolve the subset of errors impacting Mastercard Account Updater enrollment requests. We will provide the next update within 1 hour.

6. identified Aug 13, 2026, 08:01 PM UTC

   Our engineering team has identified the issue and is working on a solution to resolve the subset of errors impacting Mastercard Account Updater enrollment requests. We will provide the next update within 1 hour.

7. identified Aug 13, 2026, 09:17 PM UTC

   Our engineering team has applied a fix to resolve this issue. We are now monitoring error rates to confirm recovery. We will provide the next update within 1 hour.

8. identified Aug 13, 2026, 09:17 PM UTC

   Our engineering team has applied a fix to resolve this issue. We are now monitoring error rates to confirm recovery. We will provide the next update within 1 hour.

9. resolved Aug 13, 2026, 10:26 PM UTC

   Our engineering team applied an additional fix, and after monitoring, Mastercard Account Updater enrollment requests are processing successfully, and we are no longer seeing the subset of errors.