Issues with Mastercard Network Token and Account Updater Services

Update timeline

1. investigating Sep 03, 2026, 02:19 PM UTC

   We are currently experiencing an issue affecting Mastercard Network Token and Account Updater services. This is due to an ongoing issue on Mastercard's side. Our team is in contact with Mastercard and working urgently to restore full service as quickly as possible. We will provide an update within 30 minutes. Back to current status Status History Powered by Status.io Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription

2. investigating Sep 03, 2026, 02:19 PM UTC

   We are currently experiencing an issue affecting Mastercard Network Token and Account Updater services. This is due to an ongoing issue on Mastercard's side. Our team is in contact with Mastercard and working urgently to restore full service as quickly as possible. We will provide an update within 30 minutes.

3. investigating Sep 03, 2026, 02:56 PM UTC

   We are continuing to work with the Mastercard team to resolve the ongoing issues impacting the Network Token, Cryptogram, and Account Updater services. We do not yet have additional details to share, but remain actively engaged with Mastercard on a resolution. We will provide an update within 30 minutes.

4. investigating Sep 03, 2026, 02:56 PM UTC

   We are continuing to work with the Mastercard team to resolve the ongoing issues impacting the Network Token, Cryptogram, and Account Updater services. We do not yet have additional details to share, but remain actively engaged with Mastercard on a resolution. We will provide an update within 30 minutes.

5. investigating Sep 03, 2026, 03:31 PM UTC

   We continue to coordinate with Mastercard on resolving the issue impacting Network Token, Cryptogram, and Account Updater services. There have been no changes to report since our last update, and we remain in active contact with Mastercard to determine next steps. We will provide an update within 30 minutes.

6. investigating Sep 03, 2026, 03:31 PM UTC

   We continue to coordinate with Mastercard on resolving the issue impacting Network Token, Cryptogram, and Account Updater services. There have been no changes to report since our last update, and we remain in active contact with Mastercard to determine next steps. We will provide an update within 30 minutes.

7. investigating Sep 03, 2026, 04:19 PM UTC

   We remain in close contact with Mastercard as they work to resolve the issue impacting Network Token, Cryptogram, and Account Updater services. Mastercard has confirmed their engineering teams are actively engaged and investigating, and will share further updates as they become available. Our team continues to monitor the situation closely and will provide an update within 60 minutes.

8. investigating Sep 03, 2026, 04:19 PM UTC

   We remain in close contact with Mastercard as they work to resolve the issue impacting Network Token, Cryptogram, and Account Updater services. Mastercard has confirmed their engineering teams are actively engaged and investigating, and will share further updates as they become available. Our team continues to monitor the situation closely and will provide an update within 60 minutes.

9. investigating Sep 03, 2026, 05:24 PM UTC

   We continue to work closely with Mastercard on the issue impacting Network Token, Cryptogram, and Account Updater services. Mastercard's engineering teams remain actively engaged in investigating and have not yet shared additional details regarding an estimated resolution timeline. Our team continues to monitor closely and will provide an update within 60 minutes or sooner if we receive new information.

10. investigating Sep 03, 2026, 05:24 PM UTC

    We continue to work closely with Mastercard on the issue impacting Network Token, Cryptogram, and Account Updater services. Mastercard's engineering teams remain actively engaged in investigating and have not yet shared additional details regarding an estimated resolution timeline. Our team continues to monitor closely and will provide an update within 60 minutes or sooner if we receive new information.

11. investigating Sep 03, 2026, 05:53 PM UTC

    We're currently experiencing intermittent failures affecting Mastercard. To minimize impact, we've made a temporary adjustment to our processing system that allows the majority of traffic to continue flowing normally. These failed requests are being tracked and will be re-processed once service is fully restored. No action is needed on your end. We appreciate your patience and will provide an update once everything is back to normal.

12. investigating Sep 03, 2026, 05:53 PM UTC

    We're currently experiencing intermittent failures affecting Mastercard. To minimize impact, we've made a temporary adjustment to our processing system that allows the majority of traffic to continue flowing normally. These failed requests are being tracked and will be re-processed once service is fully restored. No action is needed on your end. We appreciate your patience and will provide an update once everything is back to normal.

13. investigating Sep 03, 2026, 06:53 PM UTC

    We continue to work with Mastercard on the ongoing issue impacting Network Token, Cryptogram, and Account Updater services. Mastercard has confirmed the incident originated from an event at a third-party provider, and their engineering teams remain fully engaged in working toward a resolution. A resolution timeline has not yet been confirmed. We will provide our next update within 60 minutes, or sooner if we receive new information from Mastercard.

14. investigating Sep 03, 2026, 06:53 PM UTC

    We continue to work with Mastercard on the ongoing issue impacting Network Token, Cryptogram, and Account Updater services. Mastercard has confirmed the incident originated from an event at a third-party provider, and their engineering teams remain fully engaged in working toward a resolution. A resolution timeline has not yet been confirmed. We will provide our next update within 60 minutes, or sooner if we receive new information from Mastercard.

15. monitoring Sep 03, 2026, 07:17 PM UTC

    We continue to work with Mastercard on the ongoing issue impacting Network Token, Cryptogram, and Account Updater services. Over the last 15 minutes we have observed early signs of recovery, and our engineering team is closely monitoring system health and coordinating with Mastercard to confirm full service restoration. We will share our next update within 60 minutes, or sooner if we receive new information or confirm full recovery.

16. monitoring Sep 03, 2026, 07:17 PM UTC

    We continue to work with Mastercard on the ongoing issue impacting Network Token, Cryptogram, and Account Updater services. Over the last 15 minutes we have observed early signs of recovery, and our engineering team is closely monitoring system health and coordinating with Mastercard to confirm full service restoration. We will share our next update within 60 minutes, or sooner if we receive new information or confirm full recovery.

17. monitoring Sep 03, 2026, 08:27 PM UTC

    Both our engineering team and Mastercard are observing continued signs of recovery for Network Token, Cryptogram, and Account Updater services; however, we have been advised that service is not yet fully restored. We are continuing to monitor closely and coordinate with Mastercard on confirming full resolution. We will share our next update within 60 minutes, or sooner if we receive confirmation of full recovery from Mastercard.

18. monitoring Sep 03, 2026, 08:27 PM UTC

    Both our engineering team and Mastercard are observing continued signs of recovery for Network Token, Cryptogram, and Account Updater services; however, we have been advised that service is not yet fully restored. We are continuing to monitor closely and coordinate with Mastercard on confirming full resolution. We will share our next update within 60 minutes, or sooner if we receive confirmation of full recovery from Mastercard.

19. monitoring Sep 03, 2026, 09:54 PM UTC

    Our engineering team is observing traffic across Network Token, Cryptogram, and Account Updater services returning to normal levels. We have not yet received official confirmation of full resolution from Mastercard and are treating the incident as ongoing until they confirm. In parallel, we will begin reprocessing requests affected during the incident. We will share our next update within 60 minutes

20. monitoring Sep 03, 2026, 09:54 PM UTC

    Our engineering team is observing traffic across Network Token, Cryptogram, and Account Updater services returning to normal levels. We have not yet received official confirmation of full resolution from Mastercard and are treating the incident as ongoing until they confirm. In parallel, we will begin reprocessing requests affected during the incident. We will share our next update within 60 minutes

21. monitoring Sep 03, 2026, 11:21 PM UTC

    Live traffic across Network Token, Cryptogram, and Account Updater services has returned to normal levels and remains stable. We are still awaiting official confirmation of full resolution from Mastercard. The reprocessing of requests affected during the incident is underway and progressing as expected. Given the shift to reprocessing, our next update will be within 90 minutes, or sooner if we receive confirmation from Mastercard or reprocessing completes.

22. monitoring Sep 03, 2026, 11:21 PM UTC

    Live traffic across Network Token, Cryptogram, and Account Updater services has returned to normal levels and remains stable. We are still awaiting official confirmation of full resolution from Mastercard. The reprocessing of requests affected during the incident is underway and progressing as expected. Given the shift to reprocessing, our next update will be within 90 minutes, or sooner if we receive confirmation from Mastercard or reprocessing completes.

23. monitoring Sep 04, 2026, 01:15 AM UTC

    VGS systems for Network Token, Cryptogram, and Account Updater are operating normally. Mastercard's formal confirmation is still pending, but metrics on our side show services functioning as expected. The reprocessing of impacted requests is underway and progressing without issue. The next update will follow within 90 minutes, or sooner if reprocessing finishes or Mastercard provides confirmation.

24. monitoring Sep 04, 2026, 01:15 AM UTC

    VGS systems for Network Token, Cryptogram, and Account Updater are operating normally. Mastercard's formal confirmation is still pending, but metrics on our side show services functioning as expected. The reprocessing of impacted requests is underway and progressing without issue. The next update will follow within 90 minutes, or sooner if reprocessing finishes or Mastercard provides confirmation.

25. resolved Sep 04, 2026, 02:42 AM UTC

    Reprocessing of affected requests is complete, and all VGS systems are operating normally. Our telemetry shows services are fully restored and stable on the VGS side. Given the sustained stability, we will be closing this incident on our status page, while continuing to monitor until we receive official confirmation from Mastercard.