Veriff Outage History

Veriff degraded · 1 active incident View live status →

Veriff had 10 outages in the last 2 years totaling 14h 3m of downtime — averaging 0.4 incidents per month.

There were 10 Veriff outages since June 11, 2025 totaling 14h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.veriff.com

Minor July 7, 2026

Our service is experiencing issues

Detected by Pingoru
Jul 07, 2026, 09:06 PM UTC
Resolved
Jul 07, 2026, 11:43 PM UTC
Duration
2h 36m
Affected: Verification DecisionsVerification Decisions
Timeline · 4 updates
  1. investigating Jul 07, 2026, 09:06 PM UTC

    We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

  2. investigating Jul 07, 2026, 09:07 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 07, 2026, 09:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 07, 2026, 11:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 11, 2026

Retrospective Update

Detected by Pingoru
Jun 11, 2026, 05:38 PM UTC
Resolved
Jun 11, 2026, 05:38 PM UTC
Duration
—
Affected: Verification Decisions
Timeline · 1 update
  1. resolved Jun 11, 2026, 05:38 PM UTC

    Between 2026-06-11 11:10 and 2026-06-11 14h50, Auto Decision Time experienced degraded performance. The issue was identified and resolved by our team before this notification was published. System metrics have returned to normal and all services are operational.

Read the full incident report →

Major March 12, 2026

Monitoring

Detected by Pingoru
Mar 12, 2026, 05:30 AM UTC
Resolved
Mar 12, 2026, 06:06 AM UTC
Duration
35m
Affected: APIEnd User FlowWebhooksVeriff Station
Timeline · 3 updates
  1. monitoring Mar 12, 2026, 06:00 AM UTC

    We’ve deployed a fix, but to be safe we’re keeping an eye on everything.

  2. monitoring Mar 12, 2026, 06:02 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Mar 12, 2026, 06:06 AM UTC

    Phew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please contact us. Sorry for the inconvenience!

Read the full incident report →

Minor February 12, 2026

INE/CURP validation decision unavailable

Detected by Pingoru
Feb 12, 2026, 09:45 AM UTC
Resolved
Feb 12, 2026, 01:25 PM UTC
Duration
3h 40m
Affected: APIAPIAPIVerification DecisionsVerification DecisionsVerification Decisions
Timeline · 3 updates
  1. investigating Feb 12, 2026, 09:45 AM UTC

    Hello! We would like to notify you that our INE/CURP validation service is experiencing issues, due to which the INE/CURP validation results cannot be received via webhooks, or fetched using our public API We would like to highlight that the INE/CURP validation is still being made for submitted sessions, and we will do our best to retroactively make the validation results available Apologies for the inconvenience caused and we will keep you updated!

  2. identified Feb 12, 2026, 09:47 AM UTC

    We have identified the root cause of the issue and doing our best to resolve it

  3. resolved Feb 12, 2026, 01:25 PM UTC

    Hello! The incident was resolved, we will work on retroactively sending the INE/CURP validation results to affected customers

Read the full incident report →

Minor January 27, 2026

Component downtime

Detected by Pingoru
Jan 27, 2026, 01:40 AM UTC
Resolved
Jan 27, 2026, 02:56 AM UTC
Duration
1h 16m
Affected: Verification Decisions
Timeline · 5 updates
  1. investigating Jan 27, 2026, 01:40 AM UTC

    We are currently experiencing an issue with one of our components, which may impact session decision times. We are investigating the root cause and actively working to resolve the issue.

  2. investigating Jan 27, 2026, 01:40 AM UTC

    We are continuing to investigate this issue.

  3. identified Jan 27, 2026, 01:58 AM UTC

    The issue has been identified and a fix is being deployed.

  4. monitoring Jan 27, 2026, 02:01 AM UTC

    A fix has been implemented and we are monitoring the result.

  5. resolved Jan 27, 2026, 02:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 26, 2026

Manual reviews delay

Detected by Pingoru
Jan 26, 2026, 09:58 AM UTC
Resolved
Jan 26, 2026, 10:14 AM UTC
Duration
15m
Affected: Verification DecisionsVerification DecisionsVerification Decisions
Timeline · 3 updates
  1. monitoring Jan 26, 2026, 09:58 AM UTC

    Hello! We want to inform you that due to an internal incident, manual decision making is delayed. A rollback was already made and we are monitoring the situation, the expected queue cleanup time is approximately 5-7 minutes. We will keep you posted

  2. monitoring Jan 26, 2026, 09:58 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jan 26, 2026, 10:14 AM UTC

    Hello! We want to inform you that the incident was successfully resolved, and the manual verification queue has stabilised. Decision times should return to normal from this point forward. We bring our apologies for any inconvenience caused!

Read the full incident report →

Minor October 29, 2025

Service Disruption - Self-Serve Verification Platform

Detected by Pingoru
Oct 29, 2025, 01:36 PM UTC
Resolved
Oct 29, 2025, 12:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 29, 2025, 01:36 PM UTC

    We experienced a service disruption affecting the Self-Serve customers. During the 20-minute period, customers may have experienced delays or inability to process identity verification requests. This incident has been resolved, and the root cause is identified. For anything else, please contact us. Sorry for the inconvenience!

Read the full incident report →

Minor October 27, 2025

Elevated decision response times

Detected by Pingoru
Oct 27, 2025, 06:25 PM UTC
Resolved
Oct 27, 2025, 08:50 PM UTC
Duration
2h 24m
Affected: Verification DecisionsVerification Decisions
Timeline · 4 updates
  1. investigating Oct 27, 2025, 06:25 PM UTC

    We are experiencing a delay in our decision-making process, which in turn is impacting the verification time.

  2. identified Oct 27, 2025, 08:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 27, 2025, 08:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 27, 2025, 08:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 21, 2025

Station currently unavailable

Detected by Pingoru
Oct 21, 2025, 07:33 AM UTC
Resolved
Oct 21, 2025, 08:42 AM UTC
Duration
1h 9m
Affected: Veriff Station
Timeline · 4 updates
  1. identified Oct 21, 2025, 07:33 AM UTC

    Hello. We want to notify you that Station (https://station.veriff.com/login) is currently unavailable as a result of recent maintenance. Access to service is is expected to recover within next 30 minutes. We will continue to monitor the situation and let you know once access recovers Sorry for any inconvenience this may cause!

  2. monitoring Oct 21, 2025, 07:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 21, 2025, 07:41 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 21, 2025, 08:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 6, 2025

Identified

Detected by Pingoru
Oct 06, 2025, 12:30 PM UTC
Resolved
Oct 06, 2025, 02:34 PM UTC
Duration
2h 4m
Affected: Veriff StationVeriff StationVeriff Station
Timeline · 4 updates
  1. identified Oct 06, 2025, 12:30 PM UTC

    We’ve discovered the cause of the problem - now we’re working hard to get the fix deployed to live as soon as possible! Sorry for the inconvenience!

  2. identified Oct 06, 2025, 01:35 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 06, 2025, 01:35 PM UTC

    Ta-da! The fix is out! We’ve deployed a fix, but to be safe we’re keeping an eye on everything.

  4. resolved Oct 06, 2025, 02:34 PM UTC

    Phew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please contact us. Sorry for the inconvenience!

Read the full incident report →