Veriff Outage History

Veriff had 10 outages in the last 2 years totaling 19h 39m of downtime — averaging 0.4 incidents per month.

There were 10 Veriff outages since June 19, 2025 totaling 19h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.veriff.com

Major June 12, 2026

Our service is experiencing issues

Detected by Pingoru: Jun 12, 2026, 02:06 AM UTC
Resolved: Jun 12, 2026, 10:19 AM UTC
Duration: 8h 12m

Affected: Verification DecisionsVerification Decisions

Timeline · 6 updates

investigating Jun 12, 2026, 02:06 AM UTC

We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
investigating Jun 12, 2026, 02:25 AM UTC

We are continuing to investigate this issue.
identified Jun 12, 2026, 02:43 AM UTC

The issue has been identified.
monitoring Jun 12, 2026, 03:11 AM UTC

The issue has been traced back to an upstream infrastructure outage affecting our platform. We are working closely with the provider to monitor the resolution and restore full functionality.
monitoring Jun 12, 2026, 05:45 AM UTC

The fix has been successfully deployed. While services are returning to operational level, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability. We appreciate your patience while we verify the resolution.
resolved Jun 12, 2026, 10:19 AM UTC

This incident has been resolved.

Read the full incident report →

Notice June 11, 2026

Retrospective Update

Detected by Pingoru: Jun 11, 2026, 05:38 PM UTC
Resolved: Jun 11, 2026, 05:38 PM UTC
Duration: —

Affected: Verification Decisions

Timeline · 1 update

resolved Jun 11, 2026, 05:38 PM UTC

Between 2026-06-11 11:10 and 2026-06-11 14h50, Auto Decision Time experienced degraded performance. The issue was identified and resolved by our team before this notification was published. System metrics have returned to normal and all services are operational.

Read the full incident report →

Major March 12, 2026

Monitoring

Detected by Pingoru: Mar 12, 2026, 05:30 AM UTC
Resolved: Mar 12, 2026, 06:06 AM UTC
Duration: 35m

Affected: APIEnd User FlowWebhooksVeriff Station

Timeline · 3 updates

monitoring Mar 12, 2026, 06:00 AM UTC

We’ve deployed a fix, but to be safe we’re keeping an eye on everything.
monitoring Mar 12, 2026, 06:02 AM UTC

We are continuing to monitor for any further issues.
resolved Mar 12, 2026, 06:06 AM UTC

Phew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please contact us. Sorry for the inconvenience!

Read the full incident report →

Minor February 12, 2026

INE/CURP validation decision unavailable

Detected by Pingoru: Feb 12, 2026, 09:45 AM UTC
Resolved: Feb 12, 2026, 01:25 PM UTC
Duration: 3h 40m

Affected: APIAPIAPIVerification DecisionsVerification DecisionsVerification Decisions

Timeline · 3 updates

investigating Feb 12, 2026, 09:45 AM UTC

Hello! We would like to notify you that our INE/CURP validation service is experiencing issues, due to which the INE/CURP validation results cannot be received via webhooks, or fetched using our public API We would like to highlight that the INE/CURP validation is still being made for submitted sessions, and we will do our best to retroactively make the validation results available Apologies for the inconvenience caused and we will keep you updated!
identified Feb 12, 2026, 09:47 AM UTC

We have identified the root cause of the issue and doing our best to resolve it
resolved Feb 12, 2026, 01:25 PM UTC

Hello! The incident was resolved, we will work on retroactively sending the INE/CURP validation results to affected customers

Read the full incident report →

Minor January 27, 2026

Component downtime

Detected by Pingoru: Jan 27, 2026, 01:40 AM UTC
Resolved: Jan 27, 2026, 02:56 AM UTC
Duration: 1h 16m

Affected: Verification Decisions

Timeline · 5 updates

investigating Jan 27, 2026, 01:40 AM UTC

We are currently experiencing an issue with one of our components, which may impact session decision times. We are investigating the root cause and actively working to resolve the issue.
investigating Jan 27, 2026, 01:40 AM UTC

We are continuing to investigate this issue.
identified Jan 27, 2026, 01:58 AM UTC

The issue has been identified and a fix is being deployed.
monitoring Jan 27, 2026, 02:01 AM UTC

A fix has been implemented and we are monitoring the result.
resolved Jan 27, 2026, 02:56 AM UTC

This incident has been resolved.

Read the full incident report →

Minor January 26, 2026

Manual reviews delay

Detected by Pingoru: Jan 26, 2026, 09:58 AM UTC
Resolved: Jan 26, 2026, 10:14 AM UTC
Duration: 15m

Affected: Verification DecisionsVerification DecisionsVerification Decisions

Timeline · 3 updates

monitoring Jan 26, 2026, 09:58 AM UTC

Hello! We want to inform you that due to an internal incident, manual decision making is delayed. A rollback was already made and we are monitoring the situation, the expected queue cleanup time is approximately 5-7 minutes. We will keep you posted
monitoring Jan 26, 2026, 09:58 AM UTC

We are continuing to monitor for any further issues.
resolved Jan 26, 2026, 10:14 AM UTC

Hello! We want to inform you that the incident was successfully resolved, and the manual verification queue has stabilised. Decision times should return to normal from this point forward. We bring our apologies for any inconvenience caused!

Read the full incident report →

Minor October 29, 2025

Service Disruption - Self-Serve Verification Platform

Detected by Pingoru: Oct 29, 2025, 01:36 PM UTC
Resolved: Oct 29, 2025, 12:30 PM UTC
Duration: —

Timeline · 1 update

resolved Oct 29, 2025, 01:36 PM UTC

We experienced a service disruption affecting the Self-Serve customers. During the 20-minute period, customers may have experienced delays or inability to process identity verification requests. This incident has been resolved, and the root cause is identified. For anything else, please contact us. Sorry for the inconvenience!

Read the full incident report →

Minor October 27, 2025

Elevated decision response times

Detected by Pingoru: Oct 27, 2025, 06:25 PM UTC
Resolved: Oct 27, 2025, 08:50 PM UTC
Duration: 2h 24m

Affected: Verification DecisionsVerification Decisions

Timeline · 4 updates

investigating Oct 27, 2025, 06:25 PM UTC

We are experiencing a delay in our decision-making process, which in turn is impacting the verification time.
identified Oct 27, 2025, 08:42 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Oct 27, 2025, 08:49 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 27, 2025, 08:50 PM UTC

This incident has been resolved.

Read the full incident report →

Notice October 21, 2025

Station currently unavailable

Detected by Pingoru: Oct 21, 2025, 07:33 AM UTC
Resolved: Oct 21, 2025, 08:42 AM UTC
Duration: 1h 9m

Affected: Veriff Station

Timeline · 4 updates

identified Oct 21, 2025, 07:33 AM UTC

Hello. We want to notify you that Station (https://station.veriff.com/login) is currently unavailable as a result of recent maintenance. Access to service is is expected to recover within next 30 minutes. We will continue to monitor the situation and let you know once access recovers Sorry for any inconvenience this may cause!
monitoring Oct 21, 2025, 07:33 AM UTC

A fix has been implemented and we are monitoring the results.
monitoring Oct 21, 2025, 07:41 AM UTC

We are continuing to monitor for any further issues.
resolved Oct 21, 2025, 08:42 AM UTC

This incident has been resolved.

Read the full incident report →

Minor October 6, 2025

Identified

Detected by Pingoru: Oct 06, 2025, 12:30 PM UTC
Resolved: Oct 06, 2025, 02:34 PM UTC
Duration: 2h 4m

Affected: Veriff StationVeriff StationVeriff Station

Timeline · 4 updates

identified Oct 06, 2025, 12:30 PM UTC

We’ve discovered the cause of the problem - now we’re working hard to get the fix deployed to live as soon as possible! Sorry for the inconvenience!
identified Oct 06, 2025, 01:35 PM UTC

We are continuing to work on a fix for this issue.
monitoring Oct 06, 2025, 01:35 PM UTC

Ta-da! The fix is out! We’ve deployed a fix, but to be safe we’re keeping an eye on everything.
resolved Oct 06, 2025, 02:34 PM UTC

Phew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please contact us. Sorry for the inconvenience!

Read the full incident report →