Veriff experienced a major incident on June 12, 2026 affecting Verification Decisions and Verification Decisions, lasting 8h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2026, 02:06 AM UTC
We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
- investigating Jun 12, 2026, 02:25 AM UTC
We are continuing to investigate this issue.
- identified Jun 12, 2026, 02:43 AM UTC
The issue has been identified.
- monitoring Jun 12, 2026, 03:11 AM UTC
The issue has been traced back to an upstream infrastructure outage affecting our platform. We are working closely with the provider to monitor the resolution and restore full functionality.
- monitoring Jun 12, 2026, 05:45 AM UTC
The fix has been successfully deployed. While services are returning to operational level, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability. We appreciate your patience while we verify the resolution.
- resolved Jun 12, 2026, 10:19 AM UTC
This incident has been resolved.