Is Vercara UltraSecurity down?

Dear Customer, Arbor Cloud is currently experiencing an issue with the Arbor Cloud Phone System. Support teams have identified the issue and are actively engaged in a resolution. Engineering is investigating an issue affecting the Arbor Cloud phone system with an upstream provider, which is causing intermittent disconnections and unexpected sign-outs for some agents. There is no impact to customers at this time. We will provide an update when this is resolved. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Call our toll-free number: +1 855 507 6779 For international customers call: +1 734 794 5099 2) Via the myNETSCOUT portal at my.netscout.com Sincerely, Arbor Cloud Support

Dear Customer, Arbor Cloud is currently experiencing a service disruption with Arbor Cloud DDoS alert to case generation. Support teams are actively engaged and are investigating the issue. A system that generates cases from DDoS alerts is experiencing intermittent issues due to an outage with an upstream provider. The Security Operations Center is remaining vigilant directly on the scrubbing center tools to mitigate any attacks while case generation is impacted. We will provide updates every hour until the issue is resolved. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

Dear Customer, Arbor Cloud is currently experiencing an issue with Arbor Cloud BGP. Support teams have identified the issue and are actively investigating. A network device failure is causing reduced redundancy at our LAX point of presence. The site is operating with reduced redundancy and capacity until the issue is resolved. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support