Is Vercara UltraSecurity down?

DigiCert is currently experiencing a service disruption in Sightline alert ticket creation. All teams are actively engaged in resolving the issue as soon as possible. Next Steps: We will provide an update after our operational teams complete their investigation. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462. Regards, Ultra Security Customer Support

Dear Customer, DigiCert is experiencing a service disruption in Los Angeles (LAX) and New York (LGA) for customers utilizing Secure Detection & Alerting service where flows are not being received . All teams are actively engaged in resolving the issue as soon as possible. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462. Regards, Ultra Security Customer Support

DigiCert is currently experiencing a service disruption in Amsterdam (AMS). All teams are actively engaged in resolving the issue as soon as possible. All BGP sessions in Amsterdam (AMS) flapped. Upon investigation, an issue with a networking device has been identified. The router has recovered and all sessions have restored. Operations teams are investigating the configuration change necessary to prevent recurrence. Next Steps: We will provide an update after our operational teams complete their investigation. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462. Regards, Ultra Security Customer Support

DigiCert is currently experiencing a service disruption. All teams are actively engaged in resolving the issue as soon as possible. All BGP sessions in Tokyo flapped. Upon investigation, an error was observed on routers in those sites. The routers have recovered and all sessions restored, however, this has happened multiple times. Operations teams are investigating. Next Steps: We will provide an update after our operational teams complete their investigation. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462. Regards, Ultra Security Customer Support

The ongoing investigation revealed that a majority of BGP sessions in Los Angeles flapped, as well as some in Marseilles. Site Reliability Engineering is continuing to investigate.

Update: The cause of the flapping has been identified as a routing loop in network devices in Tokyo and Los Angeles. DigiCert's Network Engineering team is working on a solution. All BGP sessions are restored.