Is Vercara UltraSecurity down?

Dear Customer, Arbor Cloud is currently experiencing a service disruption with Arbor Cloud DDoS alert to case generation. Support teams are actively engaged and are investigating the issue. A system that generates cases from DDoS alerts is experiencing intermittent issues due to an outage with an upstream provider. The Security Operations Center is remaining vigilant directly on the scrubbing center tools to mitigate any attacks while case generation is impacted. We will provide updates every hour until the issue is resolved. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

Dear Customer, Arbor Cloud is currently experiencing an issue with Arbor Cloud BGP. Support teams have identified the issue and are actively investigating. A network device failure is causing reduced redundancy at our LAX point of presence. The site is operating with reduced redundancy and capacity until the issue is resolved. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

Dear Customer, Arbor Cloud is currently experiencing a service disruption with Arbor Cloud Flow Detection. Support teams are actively engaged and are investigating the issue. All customer flows are not being detected at this time. We will provide updates every 2 hours until the issue is resolved. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

Dear Customer, The issue with Arbor Cloud Flow Detection has been resolved and full functionality has been restored. We apologize for any inconvenience this may have caused. The issue with the flow ingestion has now been resolved by the engineering teams. All customer flows that went down as a result should now be ingesting properly. We will be monitoring this state for the next few days. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

Dear Customer, Arbor Cloud is currently experiencing an issue with Arbor Cloud BGP. Support teams have identified the issue and are actively engaged in a resolution. A network device failure is causing reduced redundancy in our LCY point of presence site. The site is operating at reduced redundancy and capacity until the device can be replaced. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

Dear Customer, Arbor Cloud is currently experiencing a service disruption with Arbor Cloud BGP. Support teams are actively engaged and are investigating the issue. At approximately 13:43 UTC, BGP peers in our Dallas node (DAL) flapped, recovering fully at 14:00 UTC. We will provide updates every 2 hours until the issue is resolved. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

Dear Customer, Arbor Cloud is currently experiencing an issue with Arbor Cloud BGP. Support teams have identified the issue and are actively engaged in a resolution. At 13:43 UTC, all BGP peers flapped in the Dallas node. All sessions recovered by 14:00 UTC. The cause has been identified and a fix is in progress. We will provide updates every 2 hours until the issue is resolved. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support